User`s guide

Troubleshooting:
The easiest way is to perform a firmware recovery. This resets the modem’s
configuration to its default settings, which will restore the default modem IP and
enable DHCP. The firmware recovery package is available at
www.bluetreewireless.com.
If you wish to attempt to recover the modem without performing a firmware recovery,
then you can follow the instructions below:
1. Connect the computer to the modem using a straight serial cable
2. Set BlueVue Device Manager to connect to the modem over the serial port
by changing the connection type to Serial
3. Once the modem has been accessed, navigate to CONF (Modem
Configuration) > LAN IP
4. Under Ethernet, confirm that the Modem IP is set to 192.168.0.1
5. Confirm that DHCP is enabled and that the DHCP Start IP is 192.168.0.4.
Set the End IP range to any value higher than 192.168.0.4. The default is
192.168.0.39.
6. Click Submit to save the changes
7. Reset the modem and restart the computer
2. (USB) The BlueVue Device Manager message box displays “Detecting
Modem at 192.168.111.1” indefinitely
Possible cause #1:
The USB driver is not installed.
Troubleshooting:
The USB driver for Windows must be installed before the modem’s USB functionality
can be used. Visit www.bluetreewireless.com to download the USB driver then install
it. It may be necessary to reboot the computer.
Possible cause #2:
The modem has an old firmware version which does not support USB.
Troubleshooting:
The USB functionality was introduced in version 3.0 of the firmware. Upgrade the
modem’s firmware to the latest version available at www.bluetreewireless.com. See
Appendix A for details.