User's Manual

Chapter 5: Troubleshooting
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 35
Incorrect COM port selected during
installation.
Re-install BlueVue.
Open Control Panel, delete and then
add BlueTree CDMA modem on the
correct COM port.
Agent (service) will not start. BlueTreeStandard CDMA Modem is not
installed in Windows.
Re-install BlueVue or go to “Start >
Settings > Control Panel > Phone and
Modem Options “ and add BlueTree
CDMA Standard Modem.
Another modem is installed using the
same COM port as BlueTree CDMA
Standard Modem
Go to “Start > Settings > Control Panel >
Phone and Modem Options” and remove
the modem configured with the same
COM as BlueTree’s.
Open “Start > Settings > Control Panel >
Administrative Tools > Event Viewer”. In
the Application section, check for any
error events generated by BlueVue. If
one exists, then read the information in
the report. This will inform you of the
possible problem.
Multiple BlueTree dial-up profiles
displayed in Network Connections.
A latency with Windows causes multiple
profiles to be displayed.
Press the “F5” key to refresh the screen
and remove the redundant connection
profiles.
BlueVue displays: “The remote computer
did not respond”
Incorrect dial-in number was entered. Change the connection profile and re-
enter the dial-in number. e.g. #777
BlueVue displays: “Access was denied.
The username and/or password is
invalid.”
Connection profile contains incorrect
network access credentials.
Change the connection profile and enter
new userid and password.
Issue Possible cause Suggestion