Use and Care Guide

40
BEFORE CALLING FOR SERVICE
Check these helpful tips for any problems with your range. If you need additional help call BlueStar®
Customer Service at 800-449-8691.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Display Screen not lit
Sabbath mode
No electrical power to the unit.
Cancel Sabbath mode
Check if the breaker/fuse is tripped. Reset
breaker. Call for service if it occurs more than
once during a backing cycle.
Convection fan does not turn
No electrical power to the unit.
Fan guard is obstructed or clogged.
Plug into a three-prong electrical outlet that is
properly grounded.
Check and re-set circuit breaker for the unit.
When oven is cool, remove any obstructions
like baked-on food or aluminum foil.
Call for service.
Unit is on, but no heat is being
produced.
Breaker may not be fully seated.
Make sure that the breaker is fully seated in
the on position. If issue continues, call for
service. Turn unit off at the breaker.
Oven light not on
No electrical power to the unit.
Oven light bulb burned out.
Check and re-set circuit breaker for the wall
outlet used for the unit.
Replace with 25 watt halogen G9 light bulb
only. See Replacing Oven Bulb instructions on
page 41.
Display screen text appears
blurry.
Software disruption
Cycle (turn on & off) the electrical breaker
connected to the electric wall oven.
Convection Fan making noise
Aluminum foil or other material stuck in fan
Mounting screws of fan cover are loose
Fan cover is bent
Make sure oven of cool and fan if off, then
remove debris.
Tighten screws
Call for replacement fan cover.
Fan (behind control panel) is
running when oven is turned
off
Oven has not cooled to 200 degrees F or
below.
Let oven cool down.
Oven is cool and Fan (behind
control panel) is running
Fan relay stuck in the on position.
Cycle (turn on & off) the electrical breaker
connected to the electric wall oven.