User`s manual

Table Of Contents
Appendix B
Troubleshooting
Appendix B Troubleshooting
Q: The video and audio codec is adopted in the Video server?
A: The Video server utilizes JPEG compression to providing high quality images.
JPEG is a standard for image compression and can be applied to various web
browsers without the need to install extra software. The audio codec is ADPCM
compression.
Q: The maximum number of users access Video server simultaneously.
A: The maximum number of users is depending on the total bandwidth accessed
to Video server from clients. The data throughout of Video server is around
5~6Mbps. Therefore, the maximum number of connected clients is varying by
settings of resolution and frame rate. Obviously, the performance of the each
connected client will slow down when many users are logged on.
Q: The Video server can be used outdoors or not.
A: The Video server is not weatherproof. It needs to be equipped with a weather-
proof case for outdoors using. However, equipped with a weatherproof case will
affect the audio function of Video server.
Q: The network cabling is required for the Video server.
A: The Video server uses Category 5 UTP cable allowing 10 and/or 100 Base-T
networking.
Q: Why doe the Status LED not light up
A: • Check and confirm that the standard AC adaptor, included in packaged, is
used. Secure the power connector and re powers it on again.
• If the problem is not solved, the Video server might be faulty. Contact your
dealer for further help.
Q: The Video server will be installed and work if a firewall exists on the net-
work.
A: If a firewall exists on the network, port 80 is open for ordinary data communica-
tion. The Video server uses port 80(default) only. This port (or the port you
specify from the Configuration screen if you change the default port) needs to
be opened on the firewall.
Q: The username and password for the first time or after factory default re-
set
A: Username = admin and leave password blank.
Note passwords are case sensitivity.
Q: Forgot the username and password
A: Follow the steps below.
Restore the factory default setting by press pressing and holding down more
than 8 seconds when power on Video server.
Reconfigure the Video server.
Q: Forgot the IP address of the Video server.
A: Check IP address of Video server by using the IP Finder (ipeditv3) program.
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