Instruction manual

 I can’t connect!!

In the case of a connection failure.

Modem Reboot > Modem Reboot Finished > Router Reboot > Router Reboot Finished > NVS Reboot

> NVS Reboot Finish > Verify DDNS and NVS communication via www.mybluenetvideo.com, if

applicable.

 How do I choose a unique IP address that matches my network?

For your home or small office, ensure that all devices on your network are running. PING an IP

address that you plan to assign to the NVS. If you receive a “Request timed out”, then you may use

that IP address. To ensure the IP address that you will assign the NVS matches your network, review

your “Current TCP/IP Settings” that you had recorded earlier. See some examples below:

• If your “IP Address” entry in “Current TCP/IP Settings” was 192.168.0.y, and your “Subnet

Mask” was 255.255.255.0 then use 192.168.0.x for your NVS’s IP Address (“x” meaning any

number between 2-254 that you wish, as long as it passes the “PING” test).

• If your “IP Address” entry is not a 192.168.z.y address with a “Subnet Mask” of 255.255.255.0

then please contact our Support Center.

• If your “IP Address” entry is not a 192.168.z.y address, please contact our Support Center.

 How do I open an MS-DOS or Command Prompt?

• Windows 98 / ME Users : Start  Programs  Accessories  MS-DOS prompt

• Windows 2000 / XP Users : Start  (All) Programs  Accessories  Command Prompt

 How do I “PING” an IP address?

① Open an MS-DOS (or Command) prompt

② At the prompt type - “ping xxx.xxx.xxx.xxx” (without the quotes and replace the “x”s with an IP

address)

③ Press Enter

 How do I enable or check ActiveX on my browser

Open Internet Explorer  Tools on the menu bar  Internet Options  Security Tab  Custom

Level  Scroll down and verify that you are prompted or have enabled ActiveX controls and plug-ins

to be downloaded and executed.  click OK  restart browser

etwork Video Server User’s Manual

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