Z9 Headset FAQ
Z9 Bluetooth Headset General 1. What are the main difference between the Z9 and other Bluetooth headsets? 2. What is included in the Z9 package? 3. How does the Z9 use the Bluetooth technology? 4. How do I handle calls when the Z9 is connected? 5. Can I transfer an ongoing call back to my phone to continue it there? 6. How many devices can I pair to the Z9? 7. Is my phone compatible? 8. What is the passcode/passkey of the Z9? 9. Can I change the passcode of the Z9? 10.
Troubleshooting 1. How do I re-connect my Z9? 2. Why won’t my Z9 go into pairing mode? 3. The Z9 won’t reset. What can I do? 4. Is my Z9 charged? 5. Why can’t I hear any sound from the Speaker? 6. Why is the Z9 noisy and distorted? 7. My Z9 worked great but now it won’t connect. What can I do? 8. The Z9 switches off when I hang up a call. What can I do? 9. Why can the talk time and standby time differ with the products specification description. 10.
General 1. What are the main difference between the Z9 and other Bluetooth headsets? The Z9 uses Voice Isolation Technology and has Dual Microphones for clearer voice with less background noise. The Z9 can connect to paired devices on request. Press the MFB (Multi-Function Button) once to connect to the first paired phone, twice to connect to the second paired phone or three times to connect to the third paired phone.
. Can I transfer an ongoing call back to my phone to continue it there? Yes. Simply short press the Vol Up & Vol Down buttons simultaneously to disconnect from the Z9 and transfer the call to the phone. 6. How many devices can I pair to the Z9? The Z9 can store pairing information for 3 different phone devices and connect to either when requested using Multi-Connect Call Switching Technology.
13. Can I use my Z9 with my computer for VOIP applications? Yes. You can connect the Z9 to a PC or Mac that supports the Headset or Handsfree profile. To do this you need to have Bluetooth enabled in your computer by using a Bluetooth USB Dongle or having a computer that has Bluetooth inbuilt. Depending on the Bluetooth Software the connection process is different. Simply put the Z9 into Pairing mode, then search for it using your computers Bluetooth Software.
Bluetooth 1. What is Bluetooth Wireless Technology? Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission. 2. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized connections? For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see the your phone.
7. How far can my mobile be from the Z9 and still remain connected? The Z9 will remain connected within a range of 10 meters (30 ft). Sound quality may start to deteriorate after about 7 meters depending on your environment. 8. Can other electrical devices cause interference with Bluetooth? Bluetooth technology employs a technique called frequency hopping to constantly change the frequency at which it sends data, reducing interference with wireless devices like wireless LAN’s, cordless landline phones.
has been paired to your PC/Laptop ensure that the VoIP applications audio settings are set to the Bluetooth Headset for both incoming and outgoing audio.
Troubleshooting 1. How do I re-connect my Z9? Press the MFB button once shortly to re- connect to the first paired phone. (Voice dial will be activated if enabled in phone, short press MFB to cancel this). Short press the Vol Up & Vol Down together to disconnect. 2. Why won’t my Z9 go into pairing mode? If you have already paired 3 different phones to the Z9 you will need to reset it to pair a new device.
6. Why is the Z9 noisy and distorted? Turn the Z9 Volume down to a level that does not give echo or feedback. Also turn the volume down on your phone. A low battery can also cause bad voice quality. Please charge the headset. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the Z9 speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate for use with the Z9.
11. I am having trouble pairing a second phone. What can I do? When Pairing a second mobile phone, make sure the first is off or out of range. If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone, select the Z9 and Press Connect.. Some phones may require this if it is the second device used. You do not have to re-pair the devices just manually connect. 12.
18. Is there a smaller rubber earpiece available? No. The earpiece only comes in the one size. 19. Is there a car charger available for the Z9? There is no actual car charger available for the Z9, but there is a car cigarette lighter to USB adaptor available that can be used with your Z9 USB cable as a car charger. 20. Can I purchase a car charger (or any other accessories) for the Z9? Yes. These can be purchased online. Please go to blueantwireless.
26. There are so many button combinations to remember. What can I do? The most common Z9 features can be activated by simply using the MFB. Most of the complicated combinations are for features most people will not use regular basis. The Quick Start Guide is also a handy pocket / wallet sized guide that can be taken with you and referred to while you are getting to know your Z9 and its features. 27. I have read all the solutions in this document but I still cannot get my Z9 to work properly.
