User Manual

18
Troubleshooting
This section describes some typical problems you may encounter, and explains how to solve them.
General Advice
If you are having problems with your Q1, the first thing to try is to reset the device, and start again:
see "Resetting the Q1" (page 18) for more information.
If this does not solve your problem, you should:
• Check that your phone has the latest firmware installed on it, and update your phone if it does
not. You should be able to download new firmware from your phone manufacturer's website.
• Check www.blueantwireless.com for updates to the Q1's firmware. BlueAnt releases updates
from time to time to fix problems with the Q1 as they are reported. If new firmware is available,
update your Q1 to the latest version.
• Try resetting your phone by switching it off, removing the battery, and then replacing the battery
and switching it back on again.
If you have tried all of these steps, and have still not been able to resolve your problem after checking
the other troubleshooting suggestions in this section, then please call us for help. See "BlueAnt
Limited Global Warranty" (page 37) for details of how to contact your local customer service
center.
Resetting the Q1
If you are experiencing problems with the Q1, you can reset it and start again.
Resetting the Q1 will clear all the stored pairing settings and put the device back into
pair mode.
Resetting the Q1 will also clear any speed dial numbers you have stored in the Q1
headset (as described in "Setting Up Speed Dials" (page 16)).
To Reset the Q1
1. Make sure the Q1 is turned on and is not connected to any phones.