User`s guide

Solving Problems with Printing Quality
197
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.
Colors are
not register-
ing properly;
colors are
mixed or
have
page-to-pag
e variation.
The engine cover is
not properly closed.
Make sure that the engine cover is
closed.
The drum cartridge is
not correctly seated.
Remove the drum cartridge and rein-
stall it.
One or more of the
toner cartridges may
be defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Line art does
not print in
color.
The line art setting for
2400 x 600 dpi
requires Color Match-
ing to be turned off.
In the printer driver, go to Quality tab
and choose Off in the Color Matching.
Lower the resolution to 1200 x 600 or
600 x 600 dpi.
The color
has a poor
reproduction
or has poor
color density.
The drum cartridge
may be defective.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Symptom Cause Solution