Operating instructions

Troubleshooting
Problems & Possible Solutions 8 - 9
8
The Optical Disk Drive
tray will not open when
there is a disc in the tray.
The compact disc is not correctly placed in the tray. Gently try to remove the disc using the eject
hole (see “Loading Discs” on page 2 - 3).
The DVD regional codes
can no longer be
changed.
The code has been changed the maximum 5 times. See “DVD Regional Codes” on page 2 - 5.
The DVD will not play. The computer is tilted beyond 50 degrees. Note that although the computer may be tilted up to an
angle of 50 degrees from the vertical position, the DVD-ROM drive will only work (i.e continue to
spin and read DVDs) up until an angle of around 35 degrees from the vertical position. See “DVD
Operation” on page 1 - 9.
You forget the boot
password.
If you forget the password, you may have to discharge the battery of the CMOS. Contact your
service representative for help.
Problem Possible Cause - Solution

Password Warning
If you choose to set a boot password, NEVER forget your password. The consequences of this could be serious. If you cannot
remember your boot password you must contact your vendor and you may lose all of the information on your hard disk.