Appliance Trim Kit User Manual

Volume 9: Managing the Blue Coat SG Appliance
48
Configure Service Information Settings
The service information options allow you to send service information to Blue Coat using
either the Management Console or the CLI. You can select the information to send, send
the information, view the status of current transactions, and cancel current transactions
using either the Management Console or the CLI. For information about sending service
information automatically, see “Sending Service Information Automatically” on page 46.
The following list details information that you can send:
❐ Packet Capture
❐ Event Log
❐ Memory Core
❐ SYSInfo
❐ Access Logs (can specify multiple)
❐ Snapshots (can specify multiple)
❐ Contexts (can specify multiple)
To send service information:
1. Select
Maintenance > Service Information > Send Information > Send Service
Information
.
2. Enter the service-request number that you received from a Technical Support
representative (the service-request number is in the form xx-xxxxxxx or x-xxxxxxx).
3. Select the appropriate check boxes (as indicated by a Technical Support
representative) in the
Information to send field.
Important: You must specify a service-request number before you can send service
information. See Blue Coat Technical Support at: http://www.bluecoat.com/support/
index.html for details on opening a service request ticket.
Note: Options for items that you do not have on your system are grayed out and
cannot be selected.