User guide

Blue Chip Training Guide Page 166 of 193
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Blue Chip Training Guide
13. Move the altered claims (which are coloured red) to the right panel by clicking the >
(singular) or >> (multiple) buttons
14. Click Send to resend the claims to Medicare.
Medicare Australia Claim Status
Claim Status
Description and Action(s) Required
Awaiting Authorisation
To authorise the claim, open it, and select either “Send” if you want to
immediately send the claim to the Medicare Australia, or “Store” to
authorise and store it for later submission. Authorised claims that are
stored will have a status of “Awaiting Submission”
Awaiting Submission
A claim with this status is waiting to be sent to the Medicare Australia.
Click on the “Transmit” button to submit the claim.
Awaiting Process Report
The processing report is available within 3 business days of the claim
being transmitted to Medicare Australia and details any exceptions
arising from the processing of the claim.
Information contained in this report can be used to allow resubmission
of items that have no payments made against them. This allows these
items to be reprocessed without waiting for the Payment Report to be
received. Click on the “Transmit” button to retrieve the Processing
Report.
Awaiting Payment
Report
A claim with this status has successfully retrieved the processing report
and is waiting for the payment report. The payment report is available
within 6 business days of the claim being transmitted to Medicare
Australia and details the deposit information for payments made to the
practitioner in respect of the claims. Once received, Blue Chip can then
create receipts and other entries (allocations, write-offs, sundry
invoices) to finalise the claim. Click on the “Transmit” button to retrieve
the Payment Report.
Ready To Receipt
Successful receipt of the payment report will allow receipting to be
completed for the claim.
All Rejected
All items in this claim have been rejected. Click on the “Rejected…”
button at Medicare Australia Online Claims window to process these
items
Finalised (Receipted)
The claim has been finalised. No further action is required.
Finalised (All rejected)
The claim has been finalised. No further action is required.
Same Day Delete
The claim has been deleted. No further action is required.