User guide

Blue Chip Training Guide Page 164 of 193
© 2011 Health Communication Network Limited.
Level 4, 201 Pacific Highway, St Leonards, NSW, 2065.
Customer Support: 1300 300 161 – Option 2
Blue Chip Training Guide
9. Click Receipt to settle the valid claims.
10. Click OK
There can be many reasons why a claim has been rejected and as such, numerous corrective
measures for dealing with each type of rejection are employed. Call Blue Chip support
(1300 300 161 option 2) for assistance. They will identify what measure needs to be
employed to validate the rejected claim (if it can be) and instruct step-by-step how to
accomplish this.
When the claim has been altered and is ready to be resent:
11. Navigate back to the Medicare Australia screen
12. Click New