User guide

Blue Chip Training Guide Page 162 of 193
© 2011 Health Communication Network Limited.
Level 4, 201 Pacific Highway, St Leonards, NSW, 2065.
Customer Support: 1300 300 161 – Option 2
Blue Chip Training Guide
If a number appears in a bracket (1), this generally indicates the number of rejected items.
Rejected items must be processed before receipting other items.
4. Select the claim with the rejected item
5. Click the Rejected button
The Rejected Items Error Code/Description screen displays a brief explanation as to why the
claim was rejected.
The practice can then decide whether to resubmit the invoice (service text may be added if
required) or alternatively you may elect to write off the invoice.