User guide

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When the claim has been sent without errors its status becomes ‘Awaiting Process Report’.
See Appendix A for the various stages the claim goes through.
Claim Status
How to read the panel:
To check on any claim, access the Medicare Australia Online Claims panel in Practice
Explorer (F12). This ‘user interface panel’ can be modified in several ways to make checking
easier.
By clicking on Status, the user can re-sort the information displayed so that all claims are in
Status Type.
The Refresh Button will appear bold. Clicking on this will reformat the report.
Clicking on Claim Type will sort entries by DVA and Bulk Bill (after hitting Refresh).
Claim ID – formerly known as Batch number – is called PMS Claim ID by Medicare
Australia when talking to them.
Processing
Claim