User guide

Blue Chip Training Guide Page 122 of 193
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Blue Chip Training Guide
The receipt shows the adjustment.
Line 1 shows the receipt is flagged as having been reversed.
Line 2 shows the reversal shown in red beneath the flagged entry
Line 3 shows the receipt having been adjusted. The payment method (see above) now
reflects the change (cheque) as opposed to the original payment method (see screen
capture in step 2).
The Show Audit Trail check box can be enabled to provide detail as to who adjusted the
receipt, when it was adjusted and the reason for adjusting the receipt.
Adjusting a Paid Invoice / Receipt
Scenario – A patient has been invoiced for an initial consultation which should have been a
follow up (which is a lesser amount); the patient has paid the invoice and banking has not
been settled for the day.
The workflow is as follows: The invoice is adjusted to reflect the intended service item. The
receipt is adjusted to match the invoice’s adjusted amount. The difference is repaid to the
patient.
The above workflow should be used if the patient is still present. It does not describe how to
alter EFTPOS transactions on an EFTPOS terminal (including a Tyro terminal), it is only to
ensure Blue Chip correctly reflects the accuracy of the account.