User manual

Page 12
The Puck™ Q12+ Manual Rev. A Copyright (c) 2012 Blizzard Lighting, LLC
Quick Tips & Tricks:
Problem: The Puck LED readout says “StbY,” (Standby), no output.”
Solution: The Puck is in Slave mode with no master xture connected.
Press <MENU>, select “SLNd,” hit <ENTER>, select “NASt” by pressing up or down, hit
<ENTER> to conrm. The unit will reset after approximately 10 seconds.
Problem: The Puck is only displaying certain colors (an entire color group of LEDs is dimly
lit or entirely off.)
Solution: The manual color adjustments have been set at levels less than the full intensity
for each color.
Press <MENU>, select “MANu,” and ensure that all of the color settings (rEd, GrEE,
bLuE, ANbE or WHIt) are set to 255. This is the maximum value and the xture
should be left in this mode unless setting a custom standalone color (See page 9. Should
the problem persist, please contact technical support.
Problem: The fade you’ve selected is too fast/too slow.
Solution: Press <MENU>, select “SHNd,” hit <ENTER>, select “FAdE,” hit <ENTER>,
and select the speed by selecting “SP 1 - SP 8,”. 1 is the fastest, 8 is the slowest.
Troubleshooting
Symptom Solution
Fixture Auto-Shut
Off
Check the fan in the xture. If it is stopped or moving slower than
normal, the unit may have shut itself off due to high heat. This is to
protect the xture from overheating. Clear the fan of obstructions,
or return the unit for service.
Beam is Dim Check optical system and clean excess dust/grime. Also ensure that
the 220V/110V switch is in the correct position, if applicable.
No Light Output Check to ensure xture is operating under correct mode, IE sound
active/auto/DMX/Etc., if applicable. Contact service for more infor-
mation.
Chase Speed Too
Fast/Slow
Check to ensure proper setup of speed adjustment.
No Power Check fuse, AC cord and circuit for malfunction.
Slow Movement Verify that 220V/110V switch is in the correct position, if applicable.
Also check that speed channels are set appropriately.
No Response to
Audio
Verify that the xture is in “Sound Active” mode.
Adjust Audio Sensitivity, If Applicable.
Fixture Not
Responding /
Responding Er-
raticly
Make sure all connectors are seated properly and securely.
Use Only DMX Cables.
Install a Terminator.
Check all cables for defects.
Reset xture(s).
If your problem isn’t listed, or if problems persist,
please contact support: [e-mail].