User manual

Page 14

5. APPENDIX

Keeping Your Puck CSI™ Xtreme As Good As New

Thextureyou’vereceivedisarugged,toughpieceofprolightingequipment,andaslong

as you take care of it, it will take care of you. That said, like anything, you’ll need to take

careofitifyouwantittooperateasdesigned.Youshouldabsolutelykeepthexture

clean, especially if you are using it in an environment with a lot of dust, fog, haze, wild

animals, wild teenagers or spilled drinks.

Cleaningtheopticsroutinelywithasuitableglasscleanerwillgreatlyimprovethequalityof

lightoutput.Keepingthefansfreeofdustanddebriswillkeepthexturerunningcooland

prevent damage from overheating.

Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,drumset,orother

piece of expensive gear into a gear trailer without a case, and similarly, you shouldn’t even

thinkaboutdoingitwithyourshinynewlightxtures.

Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthingyoucando

to keep them running at peak performance and let you worry about designing a great light

show, putting on a great concert, or maximizing your client’s satisfaction and “wow factor.”

That’s what it’s all about, after all!

Returns (Gasp!)

We’ve taken a lot of precautions to make sure you never even have to worry about sending

adefectiveunitback,orsendingaunitinforservice.But,likeanycomplexpieceofequip-

ment designed and built by humans, once in a while, something doesn’t go as planned. If

youndyourselfwithaxturethatisn’tbehavinglikeagoodlittlextureshould,you’ll

need to obtain a Return Authorization (RA).

Don’t worry, this is easy. Just send an email to support@blizzardlighting.com, and we’ll is-

sue you an RA. Then, you’ll need to send the unit to us using a trackable, pre-paid freight

method.WesuggestusingUSPSPriorityorUPS.Makesureyoucarefullypackthexture

for transit, and whenever possible, use the original box & packing for shipping.

Whenreturningyourxtureforservice,besuretoincludethefollowing:

1.) Your contact information (Name, Address, Phone Number, Email address).

2.) The RA# issued to you

3.) A brief description of the problem/symptoms.

Wewill,atourdiscretion,repairorreplacethexture.Pleaserememberthatanyshipping

damage which occurs in transit to us is the customer’s responsibility, so pack it well!

Shipping Issues

Damage incurred in shipping is the responsibility of the shipper, and must be re-

ported to the carrier immediately upon receipt of the items. Claims must be made

within seven (7) days of receipt.