Operating instructions

Page 16
ProKontrol MH Manual Rev. A © 2013 Blizzard Lighting, LLC
4.2 Keeping Your ProKontrol™ MH As Good As New
The ProKontrol™ MH you’ve received is a rugged, tough piece of pro lighting
equipment, and as long as you take care of it, it will take care of you. That
said, like anything, you’ll need to take care of it if you want it to operate as
designed.Youshouldabsolutelykeepthextureclean,especiallyifyouare
using it in an environment with a lot of dust, fog, haze, wild animals, wild
teenagers or spilled drinks.
Cleaning the surface routinely with a suitable cleaner is useful for keeping the
faders clean and in good operating condition.
Common sense and taking care of your controller will be the single biggest
thing you can do to keep it running at peak performance and let you worry
about designing a great light show, putting on a great concert, or maximizing
your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
4.3 Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But,
like any complex piece of equipment designed and built by humans, once in a
while,somethingdoesn’tgoasplanned.Ifyoundyourselfwithaunitthat
isn’tbehavinglikeagoodlittlextureshould,you’llneedtoobtainaReturn
Authorization (RA).
Don’t worry, this is easy. Just send an email to [e-mail],
and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Makesureyoucarefullypackthexturefortransit,andwheneverpossible,use
theoriginalbox&packingforshipping.
Whenreturningyourxtureforservice,besuretoincludethefollowing:
1.) Your contact information (Name, Address, Phone Number, Email
address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
Wewill,atourdiscretion,repairorreplacethexture.Pleaseremember
that any shipping damage which occurs in transit to us is the customer’s
responsibility, so pack it well!
4.4 Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.