Manual

SNOKONTROL Manual Rev B.

Page 18

4.2 Keeping Your SNOKONTROL As Good As New

The SNOKONTROL you’ve received is a rugged, tough piece of pro lighting equipment, and as

long as you take care of it, it will take care of you. That said, like anything, you’ll need to take

careofitifyouwantittooperateasdesigned.Youshouldabsolutelykeepthextureclean,

especially if you are using it in an environment with a lot of dust, fog, haze, wild animals, wild

teenagers or spilled drinks.

Cleaning the surface routinely with a suitable cleaner is useful for keeping the faders clean and

in good operating condition.

Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,drumset,orotherpiece

of expensive gear into a gear trailer without a case, and similarly, you shouldn’t even think about

doingitwithyourshinynewlightxtures.

Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthingyoucandoto

keep them running at peak performance and let you worry about designing a great light show,

putting on a great concert, or maximizing your client’s satistfaction and “wow factor.” That’s

what it’s all about, after all!

4.3 Returns (Gasp!)

We’ve taken a lot of precautions to make sure you never even have to worry about sending a

defective unit back, or sending a unit in for service. But, like any complex piece of equipment

designedandbuiltbyhumans,onceinawhile,somethingdoesn’tgoasplanned.Ifyound

yourselfwithaxturethatisn’tbehavinglikeagoodlittlextureshould,you’llneedtoobtaina

Return Authorization (RA).

Don’t worry, this is easy. Just send an email to support@blizzardlighting.com, and we’ll issue

you an RA. Then, you’ll need to send the unit to us using a trackable, pre-paid freight method.

WesuggestusingUSPSPriorityorUPS.Makesureyoucarefullypackthexturefortransit,and

whenever possible, use the original box & packing for shipping.

Whenreturningyourxtureforservice,besuretoincludethefollowing:

1.) Your contact information (Name, Address, Phone Number, Email address).

2.) The RA# issued to you

3.) A brief description of the problem/symptoms.

Wewill,atourdiscretion,repairorreplacethexture.Pleaserememberthatanyshippingdam-

age which occurs in transit to us is the customer’s responsibility, so pack it well!

4.4 Shipping Issues

Damage incurred in shipping is the responsibility of the shipper, and must be reported

to the carrier immediately upon receipt of the items. Claims must be made within

seven (7) days of receipt.