User Manual
Page 18
Nova™ Moving Head User Manual Rev. A © Copyright 2014 Blizzard Lighting, LLC
Keeping Your Nova™ As Good As New
Thextureyou’vereceivedisarugged,toughpieceofprolightingequipment,
and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
Youshouldabsolutelykeepthextureclean,especiallyifyouareusingitinan
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
thexturerunningcoolandpreventdamagefromoverheating.
Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new light
xtures.
Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your
client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But,
like any complex piece of equipment designed and built by humans, once in a
while,somethingdoesn’tgoasplanned.Ifyoundyourselfwithaxturethat
isn’tbehavinglikeagoodlittlextureshould,you’llneedtoobtainaReturn
Authorization (RA).
Don’t worry, this is easy. Just go to our website and open a support ticket at
www.blizzardlighting.com/tickets, and we’ll issue you an RA. Then, you’ll need
to send the unit to us using a trackable, pre-paid freight method. We suggest
usingUSPSPriorityorUPS.Makesureyoucarefullypackthexturefortransit,
and whenever possible, use the original box & packing for shipping.
Whenreturningyourxtureforservice,besuretoincludethefollowing:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
Wewill,atourdiscretion,repairorreplacethexture.Pleaseremember
that any shipping damage which occurs in transit to us is the customer’s
responsibility, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.