User Manual

Page 16

Keeping Your LB Hex™ As Good As New

Thextureyou’vereceivedisarugged,toughpieceofprolightingequip-

ment, and as long as you take care of it, it will take care of you. That said, like

anything, you’ll need to take care of it if you want it to operate as designed.

Youshouldabsolutelykeepthextureclean,especiallyifyouareusingitinan

environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled

drinks.

Cleaning the optics routinely with a suitable glass cleaner will greatly improve

the quality of light output. Keeping the fans free of dust and debris will keep

thexturerunningcoolandpreventdamagefromoverheating.

Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,

drumset, or other piece of expensive gear into a gear trailer without a case,

and similarly, you shouldn’t even think about doing it with your shiny new light

xtures.

Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthing

you can do to keep them running at peak performance and let you worry about

designing a great light show, putting on a great concert, or maximizing your cli-

ent’s satisfaction and “wow factor.” That’s what it’s all about, after all!

Returns (Gasp!)

We’ve taken a lot of precautions to make sure you never even have to worry

about sending a defective unit back, or sending a unit in for service. But, like

any complex piece of equipment designed and built by humans, once in a while,

somethingdoesn’tgoasplanned.Ifyoundyourselfwithaxturethatisn’t

behavinglikeagoodlittlextureshould,you’llneedtoobtainaReturnAuthori-

zation (RA).

Don’t worry, this is easy. Just go to our website and open a support ticket at

www.blizzardlighting.com/support, and we’ll issue you an RA. Then, you’ll need

to send the unit to us using a trackable, pre-paid freight method. We suggest

usingUSPSPriorityorUPS.Makesureyoucarefullypackthexturefortransit,

and whenever possible, use the original box & packing for shipping.

Whenreturningyourxtureforservice,besuretoincludethefollowing:

 1.)Yourcontactinformation(Name,Address,PhoneNumber,Emailaddress).

2.) The RA# issued to you

3.) A brief description of the problem/symptoms.

Wewill,atourdiscretion,repairorreplacethexture.Pleaserememberthat

any shipping damage which occurs in transit to us is the customer’s responsibil-

ity, so pack it well!

Shipping Issues

Damage incurred in shipping is the responsibility of the shipper, and

must be reported to the carrier immediately upon receipt of the items.

Claims must be made within seven (7) days of receipt.