Owner manual

Page 18
HotStik™ EXA Manual Rev. A © 2014 Blizzard Lighting, LLC
Keeping Your HotStik™ EXA As Good As New
Thextureyou’vereceivedisarugged,toughpieceofprolightingequipment,andaslongasyoutake
care of it, it will take care of you. That said, like anything, you’ll need to take care of it if you want it to
operateasdesigned.Youshouldabsolutelykeepthextureclean,especiallyifyouareusingitinan
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve the quality of light output.
Keepingthefansfreeofdustanddebriswillkeepthexturerunningcoolandpreventdamagefrom
overheating.
Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,drumset,orotherpieceofex-
pensive gear into a gear trailer without a case, and similarly, you shouldn’t even think about doing it with
yourshinynewlightxtures.
Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthingyoucandotokeepthem
running at peak performance and let you worry about designing a great light show, putting on a great
concert, or maximizing your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry about sending a defective
unit back, or sending a unit in for service. But, like any complex piece of equipment designed and built
byhumans,onceinawhile,somethingdoesn’tgoasplanned.Ifyoundyourselfwithaxturethatisn’t
behavinglikeagoodlittlextureshould,you’llneedtoobtainaReturnAuthorization(RA).
Don’t worry, this is easy. Just send an email to [e-mail], and we’ll issue you an RA.
Then, you’ll need to send the unit to us using a trackable, pre-paid freight method. We suggest using
USPSPriorityorUPS.Makesureyoucarefullypackthexturefortransit,andwheneverpossible,usethe
original box & packing for shipping.
Whenreturningyourxtureforservice,besuretoincludethefollowing:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
Wewill,atourdiscretion,repairorreplacethexture.Pleaserememberthatanyshippingdamagewhich
occurs in transit to us is the customer’s responsibility, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and must be reported to the
carrier immediately upon receipt of the items. Claims must be made within seven (7) days of
receipt.
23.7 in (600 mm)
8.2 in (206.5 mm)4.9 in (124.2 mm)
5 in (126.5 mm)
8.2 in (206.5 mm)
16.2 in (410 mm)
23.7 in (600 mm)
2.6 in (66.5 mm)
2.76 in (70 mm)