Installation guide

notification sent to Tesla and/or all information required in such notification
specified above, your desired resolution, and all receipts if requesting
reimbursement. Upon receipt of your request, NCDS will contact you
regarding the status of your case and provide you with additional details
about the program.
When NCDS receives your request, it will be forwarded to Tesla for
response. After analyzing all information pertaining to your case, NCDS
will schedule a technical evaluation if applicable. If you request it, an oral
hearing will be held prior to a decision being rendered. At this hearing, all
evidence is admissible. After considering all testimony and documents, the
arbitrator will review the applicable legal standards and render a decision.
A settlement satisfactory to all parties may be negotiated at any time,
including prior to or after the arbitrator’s decision.
NCDS’s decision is binding on Tesla but not on you. If you accept NCDS’s
decision, Tesla will comply with the decision in a reasonable time not to
exceed 30 days after Tesla receives notice of your acceptance. Remedies
include but are not limited to repairs; reimbursement for repairs and
incidental expenses, such as transporting costs; and repurchase or
replacement of the High Power Wall Connector. NCDS decisions do not
include attorney fees or punitive, multiple, or consequential damages,
except incidental damages as required by applicable law. NCDS findings
and decisions are admissible as evidence in any legal proceedings
concerning the High Power Wall Connector.
The description provided above is only a brief summary of the dispute
settlement program administered by NCDS. The dispute settlement
program may be changed at any time without prior notice. Contact
NCDS at the above listed address or phone number for the most current
information concerning the dispute settlement program.