Installation guide

Tesla hereby disclaims any and all indirect, incidental, special and
consequential damages arising out of or relating to the High Power Wall
Connector, including, but not limited to, transportation to and from a
Tesla Authorized Service Center, loss of High Power Wall Connector or
vehicle value, loss of time, loss of income, loss of use, loss of personal or
commercial property, inconvenience or aggravation, emotional distress or
harm, commercial loss (including but not limited to lost profits or earnings),
towing charges, bus fares, vehicle rental, service call charges, gasoline
expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing
expenses.
The above limitations and exclusions shall apply whether your claim is
in contract, tort (including negligence and gross negligence), breach of
warranty or condition, misrepresentation (whether negligent or otherwise)
or otherwise at law or in equity, even if Tesla is advised of the possibility of
such damages or such damages are reasonably foreseeable.
WARRANTY ENFORCEMENT LAWS AND DISPUTE
RESOLUTION
To the fullest extent allowed by the law of your jurisdiction, Tesla requires
that you first provide Tesla, during the applicable warranty period specified
in this Connector Limited Warranty, with written notification of any
defects you have experienced, within a reasonable time to allow Tesla
an opportunity to make any needed repairs, and to submit to our dispute
settlement program before you pursue any remedy under these laws.
Please send your written notification to:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service
Please include the following information:
• High Power Wall Connector and Invoice Date;
• Your name and contact information;
• Name and location of the Tesla Store and/or Tesla Service Center
nearest you;
• Description of the defect; and
• History of the attempts you have made with Tesla to resolve the
concern, or of any repairs or services that were not performed by
Tesla.
In the event any disputes, differences or controversies arise between you
and Tesla related to this Connector Limited Warranty, Tesla will explore all
possibilities for an amicable settlement. In case an amicable settlement is
not reached, Tesla offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to our dispute settlement
program and wait for a decision to be issued prior to pursuing any
remedy under federal or state laws (including 15 U.S.C. Section 2310 or
California Civil Code Section 1793.22(b)), although you may be entitled
to pursue a remedy without submitting under certain state laws or if you
pursue any rights or remedies not created by these laws. This dispute
settlement program administered by NCDS is free of charge to you and is
conducted by local NCDS professionals who are trained and experienced
in mediation and arbitration.
NCDS resolves disputes involving this Connector Limited Warranty which
arise during the applicable warranty period specified in this Connector
Limited Warranty. You must file a request for arbitration with NCDS within
60 days (or 6 months in certain jurisdictions) of the expiration of the
applicable warranty period, provided you sent written notice to Tesla,
as specified above, of the alleged defect during the applicable warranty
period.
To initiate arbitration, you must contact NCDS at 1-866-629-3204 or P.O.
Box 526, Mt. Clemens, MI 48046, and complete an NCDS customer claim
form and mail it to NCDS. Please also provide a copy of your written