Installation guide
HIGH POWER WALL CONNECTOR
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Green
Lights Red Light What it means What to do
Top light on Off Power on. High Power Wall Connector is
powered, but not charging.
Make sure the High Power Wall Connector is plugged into the car.
Off 1 flash Ground fault. Electrical current is leaking
through a potentially unsafe path.
This should automatically reset in 15 minutes. If not, make sure nobody is touching the car, then press the RESET
button.
Off 2 flashes The High Power Wall Connector did not pass
its internal self check.
Unplug the High Power Wall Connector from the car and press the RESET button. Plug the High Power Wall Connector
back into the car. If the error persists, unplug the High Power Wall Connector from the car, power off the High Power
Wall Connector, then power it back on again before plugging it back into the car.
Off 3 flashes Contactor failed Unplug the High Power Wall Connector from the car and wait 10 seconds. If the error persists, contact Tesla.
Off 4 flashes Ground lost Make sure the power outlet is properly grounded. Make sure the hot and neutral pins are wired properly. If uncertain,
ask your electrician.
Off 5 flashes
or more
The High Power Wall Connector requires
servicing.
Contact Tesla.
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