Operating instructions
Page 13
6.2 SERVICE PROCEDURE
Should you experience any difculty in using your Blendtec blender,
please do the following:
UNDER WARRANTY
1. Contact your authorized Blendtec service agent immediately to
diagnose the difculty. Please have your serial number ready as well
as a description of the problem. Do not attempt to do your own repairs.
Repairs made by persons other than Blendtec authorized service
representatives will void the warranty. Many issues can be resolved
simply and quickly over the phone.
2. If the difculty cannot be resolved over the phone, your unit may
require repair. If you are under warranty, Blendtec will repair your unit at
no cost. Cosmetic damage and abuse are not included.
OUT OF WARRANTY
1. Contact your Blendtec service agent to diagnose the difculty. Please
have your serial number ready along with a description of the problem.
Many issues can be resolved simply and quickly over the phone.
Attempting to do your own repairs will void the warranty of your
machine.
2. If you are not under warranty and wish to have your unit repaired, box
up your existing unit and ship the unit to your authorized Blendtec service
agent. Your Blendtec service agent will bill you for services rendered.
When shipping your blender unit to the service agent (either in warranty
or out of warranty), Please include the following:
Name:
Company: Store Number:
Address:
Phone:
Serial Number:
(Found on the underside of the motor)
Cycle Count:
(Number on the LCD Screen)
Purchase Date: Place of Purchase:
Problem Description: