Operation Manual

Customer service en
23
4Customer service
Cu s t o mer ser vi ce Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the lower section of the hob.
The E-number can also be found on the glass surface
of the hob. You can check the customer index (KI) and
FD number by going to the basic settings. Look up
section~ "Basic settings" for this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
After-sales contact details for all countries can be found
in the attached after-sales service directory.