Warranty
Blast Zone ® will pay the reasonable charges for such shipping at no cost to you. Products
requiring replacement will be replaced with the same product, or a similar product of equal or
greater value. Replaceable surfaces such as slide covers, and climbing surfaces are are expected
to wear out, which is why they are replaceable, and are not covered under warranty.
This Limited Warranty Shall Not Apply To Any Blast Zone ® Product:
Subject to misuse, whether due to intentional acts, common negligence, or accident.
That is not operated in accordance with the printed instructions that accompany the
product.
That has been operated beyond the rated capacity of the product or in extreme weather
conditions.
That has been repaired or altered by anyone other than Blast Zone ®.
Where timely written notice of defect has not been received by Blast Zone ®. (see below)
That develops mold or mildew because it was stored wet. (IMPORTANT: It is crucial
that all products and items, especially water parks, be STORED DRY. Mildew or mold
may develop if stored wet and this Limited Warranty does not cover the presence of mild
or mildew due to improper care or storage.)
How To Obtain Warranty Service:
DO NOT RETURN TO STORE
To obtain warranty service, please send WRITTEN NOTIFICATION of defect WITHIN 30
DAYS OF DISCOVERY of such defect to: (877) 889-4685, or emailing
service@vortexco.com. Replacements may take up to four (4) weeks for delivery. Please be
prepared to provide us with your original order number. In some circumstances, the retailer's
warranty may supersede Blast Zone's ® Limited Warranty. Under those circumstances, you may
be required to contact your Blast Zone ® retailer. Please contact us and we will instruct you on
how to proceed.
Note: Blast Zone ® Inflatables are designed to release air pressure through the seams and
material. It is normal to feel or hear air escaping or see bubbles in water parks. Pin holes are a
normal part of the manufacturing process, and are not cause for concern.
The sole and exclusive remedy of buyer under this Limited Warranty is Blast Zone's ®
obligation to repair or replace the product at no cost to the buyer for Two (2) Years from the
purchase date, provided that buyer shall notify Blast Zone ® in writing of such defect within
Thirty (30) Days of the discovery of such defect. Such writing shall describe nature of defect
and include original order number to confirm eligibility. In the absence of such timely notice,
buyer shall be barred from this or other remedies.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON
THE FACE HEREOF. BLAST ZONE ® EXPRESSLY DISCLAIMS ANY WARRANTY AS
TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSES OF