BLH04150 Scimitar Quadcopter Manual

23
EN
or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable
Horizon to better answer your questions and service you in
the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizon-
hobby.com, submit a Product Support Inquiry, or call the
toll free telephone number referenced in the Warranty
and Service Contact Information section to speak with a
Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protec-
tion. Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facil-
ity. An Online Service Request is available at http://www.
horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief sum-
mary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact
the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been
met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the
item for service you are agreeing to payment of the service
without notification. Service estimates are available upon
request. You must include this request with your item sub-
mitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizon-
hobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notification, after which it will be discarded. 10/15