Instruction manual

Troubleshooting
36
Using your DeckLink as a capture and playback solution when connected to a computer is exciting, but also
complex due to the huge range of different software applications. Video data rates are also very high, so
the disk array you use for video storage can have a big impact on your system’s performance.
Information about a wide range of disk array solutions and compatible application software would be
outside the scope of this manual, however there are three ways to get more information.
There are four steps to getting help.
1. Check out the Blackmagic Design website www.blackmagic-design.com/support for the latest
support information. We have a huge number of technical notes covering all the common
questions we are asked.
2. Call your reseller. Your reseller will have the latest technical updates from Blackmagic Design and
should be able to give you immediate assistance. We also recommend you check out the support
options your dealer offers as they can arrange various support plans based on your workflow
requirements. Your reseller will also understand your disk array configuration, and as disk array
problems account for around 90% of support questions with NLE systems, your reseller or disk
array vendor will be able to provide expert help.
3. The next option is to email us with your questions using the web form at
www.blackmagic-design.com/support/contact
4. Phone a Blackmagic Design support office. Please check our web site for current support phone
numbers in your area. www.blackmagic-design.com/company/.
Note: Please provide us with as much information as possible regarding your technical problem and
system specifications so that we may try to reproduce your problem quickly. Also please let us know how to
reproduce any problem you’re having, so we can try it on our test systems before replying to your email.