User's Manual

Table Of Contents

Warranty

Limited Warranty

Blackmagic Design warrants that Videohub routers will be free from defects in materials and

workmanship for a period of 36 months from the date of purchase excluding connectors,

cables, cooling fans, fiber optic modules, fuses, keyboards and batteries which will be free from

defects in materials and workmanship for a period of 12 months from the date of purchase.

Blackmagic Design warrants that Videohub Master Control and Videohub Smart Control will be

free from defects in materials and workmanship for a period of 12 months from the date of

purchase. If a product proves to be defective during this warranty period, Blackmagic Design, at

its option, either will repair the defective product without charge for parts and labor, or will

provide a replacement in exchange for the defective product.

In order to obtain service under this warranty, you the Customer, must notify Blackmagic Design

of the defect before the expiration of the warranty period and make suitable arrangements for

the performance of service. The Customer shall be responsible for packaging and shipping the

defective product to a designated service center nominated by Blackmagic Design, with

shipping charges pre paid. Customer shall be responsible for paying all shipping changes,

insurance, duties, taxes, and any other charges for products returned to us for any reason.

This warranty shall not apply to any defect, failure or damage caused by improper use or

improper or inadequate maintenance and care. Blackmagic Design shall not be obligated to

furnish service under this warranty: a) to repair damage resulting from attempts by personnel

other than Blackmagic Design representatives to install, repair or service the product,

b) to repair damage resulting from improper use or connection to incompatible equipment,

c) to repair any damage or malfunction caused by the use of non Blackmagic Design parts or

supplies, or d) to service a product that has been modified or integrated with other products

when the effect of such a modification or integration increases the time or difficulty of servicing

the product. THIS WARRANTY IS GIVEN BY BLACKMAGIC DESIGN IN LIEU OF ANY OTHER

WARRANTIES, EXPRESS OR IMPLIED. BLACKMAGIC DESIGN AND ITS VENDORS DISCLAIM

ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. BLACKMAGIC DESIGN’S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE

PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR

ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF

WHETHER BLACKMAGIC DESIGN OR THE VENDOR HAS ADVANCE NOTICE OF THE

POSSIBILITY OF SUCH DAMAGES. BLACKMAGIC DESIGN IS NOT LIABLE FOR ANY ILLEGAL

USE OF EQUIPMENT BY CUSTOMER. BLACKMAGIC IS NOT LIABLE FOR ANY DAMAGES

RESULTING FROM USE OF THIS PRODUCT. USER OPERATES THIS PRODUCT AT OWN RISK.

‘Multibridge Pro’, ‘Multibridge Extreme’, ‘Intensity’ and ‘Leading the creative video revolution’ are registered trademarks in the

US and other countries. All other company and product names may be trademarks of their respective companies with which they

are associated.

93Warranty