Operating Guide

Immediate, Knowledgeable
Assistance
Every Thomas & Betts Customer Service
Representative is right where the action
is — surrounded by all the support and
information they need to answer your
questions and fill your orders faster than ever. Your calls and faxes are
automatically routed to Customer Service Specialists who personally serve
your account and can answer questions about products, order status, price
and availability, and other service-related inquiries.
Phone: 1-800-816-7809
Fax: 1-800-816-7810
Email: generalcustomerserviceteam@tnb.com
Customer Service
1-800-816-7809
T&B Access
®
is a global sales tool for our distributor
partners, offering:
T&B Access
®
tnbaccess.tnb.com
Contents
T&B Services ............................................................. 2–3
Overview ................................................................... 4–5
EZGround
Compression Grounding Connectors ...... 6–19
Cast Copper Connectors for Grounding ........................ 20
Raised Floor Grounding Systems ............................ 21–22
Ground Rod Accessories ........................................ 22–23
Ground Plates ........................................................ 23–24
Ground Rod Clamps ............................................... 25–27
Cable Tray Grounding Connector .................................. 27
Structure Grounding............................................... 28–30
Ground Clamps ...................................................... 31–39
Catalog Number Index ................................................. 40
Quote Requests
Stock Checks
Pricing Inquiries
Cross Reference
Order Entry
Order Resolution
Shipping Status
Document Look-Up
Automatic Order
Receiving
Item History Search
Multiple-Location
User Search
Context-
Sensitive Help
Shipping
Confirmations
Tracking Data
Expediting
Returns Processing
Quality Issues
Customer Report
Cards
Web Catalog
Look-Up
All of these tools and more are available online 24 hours a day – 7 days a week,
without having to make a single phone call. Multi-lingual options are available
in English, French and Spanish. T&B Access
®
now serves over 10,000 satisfied
customer users at over 3,500 locations every month.
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