Specifications

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Troubleshooting
10. Troubleshooting
Your iCOMPEL requires little maintenance.
The internal software for your iCOMPEL is updated from time to time by Black Box Network Services. To make sure your
iCOMPEL receives all the necessary updates see Software updates .
The following topics can help you resolve certain problems that may occur with your iCOMPEL.
Software update
Reboot system
Support information
Support snapshot
Support logs
10.1 Support information
This page provides facilities that you may be asked to use when requesting support.
Available options are:
Support Information
Package installations
View the packages that have been installed on this unit. Each package
represents an update from an earlier to a later version of the software.
iCOMPEL logs
iCOMPEL Log Viewer
This opens a new page showing a list of log files on the iCOMPEL. Each
one can then be viewed. Typically these files would be viewed on request
by Support who could explain their content and purpose. Any .stdout
files of non-zero size indicate a problem. The number between the log file
name and extension is the number of days in the past that the file was
created. Log files with no day number are current.
Update log viewer
This shows a log of all the software updates that have been performed on
this iCOMPEL.
System log viewer
This opens a new page showing a list of system log files on the
iCOMPEL. The http access log is useful for detecting unauthorized use
of the iCOMPEL.
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