BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10..............................................................................
Media................................................................................................................................................................................................................. How to: Media.................................................................................................................................................................................................... Music..................................................................................
Typing................................................................................................................................................................................................................. How to: Typing................................................................................................................................................................................................... Troubleshooting: Typing...............................................................
Smart accessories............................................................................................................................................................................................... About the Smart Accessories application........................................................................................................................................................... Set up a new dock...........................................................................................
Convert a measurement..................................................................................................................................................................................... 319 Glossary.............................................................................................................................................................................................................. 320 Legal notice......................................................................
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Your BlackBerry smartphone at a glance New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services.
User Guide Quick Help Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17. Compass application Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates.
Quick Help User Guide Change your BlackBerry ID information, 223 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1.
Quick Help User Guide Keys on the right side of your smartphone • Before you take a picture or record a video, press the top or bottom key to zoom in or out. • Press the middle key to mute a call or mute the volume. Convenience key • • • If supported, open the camera. If supported, take a picture. You can also customize this key. Shift Capitalize letters. Alt Type a symbol or number. Backspace/Delete Delete the previous character or a selected item. Enter Select an item.
Quick Help User Guide Related information Turn off Bluetooth connection notification, 255 Turn on flashing LED notification for wireless coverage, 210 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Quick Help User Guide Some applications might appear in this folder including applications that you download. Windows Live™ Messenger for BlackBerry® smartphones AOL® Instant Messenger™ Service for BlackBerry® smartphones Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications Applications folder Some applications might appear in this folder, including applications that you download.
Quick Help User Guide Clock Calculator Documents To Go® Files Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update A software update for the BlackBerry® Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed.
Quick Help User Guide Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator.
Quick Help User Guide Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type.
Quick Help User Guide Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons.
User Guide Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. key > Set As Wallpaper. 3. Press the Related information My display changed, 211 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1.
Quick Help User Guide 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.
Quick Help User Guide 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Feature availability The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
User Guide Quick Help smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy. Wireless service provider Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application.
User Guide Quick Help Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
User Guide Quick Help 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Quick Help User Guide I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text message, 93 View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address.
Quick Help User Guide Related information Turn on or turn off a network connection, 235 Turn on or turn off data service or set roaming options, 236 Turn off word substitution 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Spelling checkbox. Press the key > Save. Tips: Top 10 Save time and maximize your efficiency with these quick tips.
Quick Help User Guide Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. . Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read.
Quick Help User Guide Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 230 Tips: Doing things quickly For full instructions, click the links under Related information at the bottom.
Quick Help User Guide Related information Change what happens when you type on the Home screen, 0 Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 224 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
Quick Help User Guide Change your ring tone, notifiers, or reminders, 30 Turn on or turn off a network connection, 235 Set options for backlighting, 208 Set your smartphone to turn on and turn off automatically, 261 Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need.
Quick Help User Guide Set how long your smartphone stores messages, 73 Stop storing messages sent from your computer on your smartphone, 83 Stop storing messages sent from your smartphone on your computer, 84 Change how long your smartphone stores calendar entries, 174 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 267 Tips: Keeping your information safe You can take some simple steps to help prevent the information on
Quick Help User Guide Set up speed dial for a contact From the Home screen, press the key. Press and hold the key that you would like to assign speed dial to. Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Typing Depending on the typing input language that you're using, some shortcuts might not be available.
Quick Help User Guide Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.
User Guide Quick Help • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add or delete a custom profile, 152 Add or delete a contact alert, 32 I can't change the number of times that my smartphone rings, 64 Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3.
User Guide Quick Help • To change the display language, change the Display Language field. • To change the typing language, change the Typing Language field. • To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save.
Quick Help User Guide 4. 5. 6. 7. In the Contacts field, type the name of the contact. Click a contact. Change the ring tone and alert information for calls and messages. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. key > Add Picture. 4. Press the 5. Find, highlight, and click a picture. 6.
User Guide • • Quick Help If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
User Guide • • • • • Quick Help If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
User Guide Quick Help The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. Related information Set options for backlighting, 208 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Quick Help Related information Make your smartphone discoverable, 253 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Tips and shortcuts User Guide Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All.
Tips and shortcuts User Guide Keep an application running in the background and switch to another application, 224 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep.
Tips and shortcuts User Guide Set options for backlighting, 208 Set your smartphone to turn on and turn off automatically, 261 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark.
Tips and shortcuts User Guide Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon.
Tips and shortcuts User Guide Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Tips and shortcuts User Guide Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. .
Tips and shortcuts User Guide Send an incoming call to voice mail when your BlackBerry® smartphone is inserted in a holster Set up speed dial for a contact Press and hold the Volume Down key on the right side of your smartphone. From the Home screen, press the key. Press and hold the key that you would like to assign speed dial to. Insert a plus sign (+) when typing a phone number Press and hold 0. Change the active phone number From the Home screen, press the key.
Tips and shortcuts User Guide Change the typing input language When you're using your smartphone in landscape view or in portrait view with the full keyboard, tap the globe icon. Tap an input language. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
User Guide • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Phone User Guide Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. key.
Phone User Guide • If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Phone User Guide Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3.
Phone User Guide Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press a letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key.
User Guide Phone Related information About GPS technology, 0 Make an emergency call Do one of the following: key. Type the emergency • If your screen or BlackBerry® smartphone is unlocked, from the home screen, press the number. Press the key. • If your smartphone is locked with a password, press the key > Emergency. Press the key. • If your screen is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key.
User Guide Phone 2. Press the key > Options > In-call Settings. 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. key. From the Home screen, press the key > View > Speed Dial List. Press the In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact.
User Guide Phone For more information, contact your wireless service provider. Forward or stop forwarding calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.
Phone User Guide 1. 2. 3. 4. 5. From the home screen, press the key. Press the key > Options > Call Barring. Highlight a call blocking option. Press the key > Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. key > Change Password. 3.
Phone User Guide Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. key > Options > FDN Phone List. 2. Press the • To add a contact, press the key > New. Type your PIN2 code. Press the number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact.
Phone User Guide 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix. Conference calls About conference calls You can create two types of conference calls with your BlackBerry® smartphone.
Phone User Guide To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Drop Call.
Phone User Guide Delete call logs 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. 4. Press the key > Delete. Add, change, or delete call log notes 1. 2. 3. 4. 5. 6. From the Home screen, press the key. Click the Call Log icon. Highlight a call log. key > View > History.
User Guide Phone • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Phone User Guide Related information Turn on or turn off dialing from the lock screen, 59 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never.
Phone User Guide 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1.
Phone User Guide 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 61 Phone options, 59 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ.
User Guide Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
User Guide • • • Phone If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now.
User Guide 2. 3. 4. 5. 6. Phone Click Device > Advanced System Settings > SIM Card. Highlight the phone number. Press the key > Edit SIM Phone Number. Type your phone number. Click OK. I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
Voice commands User Guide Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 65 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.
Voice commands User Guide Voice command Description "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions.
User Guide Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. • Verify that your screen is unlocked.
User Guide Messages Messages How to: Messages Messages at a glance Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Compose Email. In the To field, type an email address or a contact name. Type a message. key > Send.
Messages User Guide Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code).
Messages User Guide Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.
Messages User Guide Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 34 View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name.
User Guide Messages 3. Click a folder. Set how long your smartphone stores messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, 90 Open a new message automatically when you remove your smartphone from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon.
User Guide Messages Email How to: Email Composing and sending email Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. key > Compose Email. Press the In the To field, type an email address or a contact name. Type a message. Press the key > Send.
Messages User Guide Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the To add the disclaimer again, press the key > Remove Disclaimer. key > Add Disclaimer. Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text.
Messages User Guide For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. Press the key > New. Type a name for the email filter. Set the email filter options. Press the key > Save.
Messages User Guide Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field.
User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
User Guide Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Press the key > Purge Deleted Items.
Messages User Guide 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts.
User Guide Messages If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up.
User Guide Messages 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.
User Guide Messages Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > View Folder. Highlight a folder. Press the key. • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder.
Messages User Guide 2. 3. 4. 5. 6. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Press the key > Folder Redirection. Clear the checkbox beside the Sent Items folder. Press the key > Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1.
User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save.
Messages User Guide 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save. Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1.
User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
User Guide Messages Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes.
User Guide • • • Messages Generate an encryption key. Verify that data service is turned on. Resend the message.
User Guide Messages Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
User Guide Messages Email filters aren't working correctly Try the following actions: • • Verify that your email filters are turned on. Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages. Related information Email filters, 75 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.
Messages User Guide Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Messages User Guide Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact.
User Guide Messages If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options.
Messages User Guide 2. Press the 3. Press the key > View Appointment. key > Add To Calendar. Show names in the history of text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5.
User Guide Save a media file from a text message 1. 2. 3. 4. In a text message, open an attachment. Press the key. Click Save . Click Save. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. In a message, highlight a contact card. Press the key > View Attachment. Press the key.
User Guide Messages Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, change the Retries field. 4. Press the key > Save.
User Guide • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. Messages key > Add Channel. Type To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
User Guide Messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save.
User Guide Messages Try the following actions: • • • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file isn't copyright protected. If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message.
User Guide Messages Troubleshooting: PIN messages I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
User Guide • • • • Messages Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Messages User Guide Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Messages User Guide 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file.
User Guide Messages Contact cards About contact cards A contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® technology. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
User Guide Messages Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the checkbox beside one or more message types. 4. Press the key > Save.
Messages User Guide 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Highlight a message type. Press the > Reset Count or Reset All Counts.
User Guide 4. 5. 6. 7. 8. 9. 10. 11. Messages In the Encryption section, select the Use Password-Based Encryption checkbox. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. Press the key > Save. Type your message. Press the key > Send. Type a passphrase to encrypt the message. Confirm the passphrase. Click OK. Using a secure method, let the recipient know what the passphrase is.
Messages User Guide Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. key > Import Server. 2. Press the View the certificate used to sign or encrypt a message 1.
Messages User Guide Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
User Guide Messages 2. Click Security > S/MIME. • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 3. Press the key > Save.
User Guide Messages Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services.
User Guide Messages 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
User Guide Messages PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Messages User Guide Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. 1.
Messages User Guide PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature.
User Guide Messages 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 113 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic.
User Guide Messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder.
User Guide Messages 2. Click Security > PGP. 3. Clear the Warn about problems with my PGP keys check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
Files and attachments User Guide Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Files and attachments User Guide • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find the file.
Files and attachments User Guide I can't attach a file to a text message, 99 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Save. key > Options.
Files and attachments User Guide Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save.
Files and attachments User Guide 3. Type the password. 4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents.
Files and attachments User Guide 2. Press the key > Save. Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text.
User Guide • • • • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All. If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
Media User Guide Media How to: Media Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls do not appear at the bottom of the screen, touch the screen. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
Media User Guide Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Headset Music EQ field. 4. Press the key > Save.
User Guide Media View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
Media User Guide 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 99 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2.
Media User Guide Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press key > Shuffle. the key > Repeat > Current Song, • To repeat the song, playlist, album, or artist that is currently playing, press the Playlist, Album, or All Songs.
Media User Guide • • To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move. To delete the song from the playlist, press the key > Remove > OK. 5. Press the key > Save. Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK.
User Guide Media Related information Delete a message, 71 Copy, move, rename, or delete a file, 123 Change the size of pictures that you take, 141 Change the video size and format, 138 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
User Guide Media Videos Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.
User Guide Media I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large.
Media User Guide The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
User Guide Media Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select or clear the Video Light checkbox. 4. Press the key > Save. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1.
User Guide Media Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide • • • Media If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
Media User Guide Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. 3. Press the Right Convenience key.
User Guide Media 2. Press the key > Options. 3. Change the Image Size field. 4. Press the key > Save. Related information View properties for a file, 104 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1.
User Guide Media • To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold. • To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save.
User Guide Media The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry.
User Guide Media Pictures How to: Pictures Pictures at a glance Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. • To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction. key > Rotate.
Media User Guide Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 211 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. key > View Slide Show. 3. Press the To close the slide show, press the key.
User Guide Media Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder or Camera Pictures folder appear. 3.
User Guide Media I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
User Guide Media Related information Lock or unlock your smartphone, 22 Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved.
User Guide • Media In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Ring tones, sounds, and alerts User Guide Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save.
Ring tones, sounds, and alerts User Guide Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
User Guide Ring tones, sounds, and alerts Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
User Guide Browser Browser How to: Browser Browser at a glance 155
Browser User Guide Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop.
Browser User Guide Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. View a list of web pages that you visited recently 1.
Browser User Guide 1. On a webpage, press the 2. Click Home. key. Refresh a webpage 1. On a webpage, press the 2. Click Refresh. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > End Zoom.
Browser User Guide • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. key > Copy Image Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Paste. Send a web address 1. On the Home screen, click the Browser icon. • To send a web address for a web page that is in your bookmark list or browser history, highlight a web page. • To send a different web address, browse to a web page. 2.
Browser User Guide 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the • To delete a bookmark, click Delete. key. Click Save. Send a bookmark for a web page 1. 2. 3. 4. 5. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark. Press the key > Send Link. Click a message type. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1.
User Guide Browser • To use your home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the Web Content section, change the Default Font Size field. key > Save.
User Guide Browser • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups check box. Receive a prompt before you close the browser or stream media from the Internet 1.
Browser User Guide Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript check box. 4. Press the key > Save.
Browser User Guide Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Browser User Guide 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1.
Browser User Guide Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your smartphone accepts browser push messages from.
User Guide • • Browser Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 224 Open, close, or switch between tabs, 156 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply.
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Calendar User Guide Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Calendar User Guide Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4.
Calendar User Guide Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4.
Calendar User Guide To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
Calendar User Guide • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field.
User Guide Calendar 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon.
Calendar User Guide Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes.
User Guide Calendar Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting.
User Guide • Calendar If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again.
Contacts User Guide Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, key > Save. click New Contact. Type the contact information. Press the • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information.
User Guide Contacts 3. Type the additional numbers. 4. Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact.
Contacts User Guide 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 185 Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit.
Contacts User Guide Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. key > New. 3. Press the 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete.
User Guide Contacts If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
User Guide Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Contact List (SYNC) field. key > Save.
User Guide 2. 3. 4. 5. Contacts Press the key > Options. If necessary, click General Options. Change the Sort By field. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3.
Clock User Guide 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. key > Set Alarm. Press the Slide your finger to highlight On or Weekdays. Click OK.
Clock User Guide • To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1.
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
Tasks and memos User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
User Guide Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. key > Options > Calendar Display and Actions. Press the Select the Show Tasks check box. Press the key > Save.
User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Tasks and memos User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Tasks and memos User Guide 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3.
Typing User Guide Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, and paste text 1. To highlight the text, touch the beginning and the end of the text. 2. To adjust the highlighted text, slide the cursor frame.
Typing User Guide 3. 4. 5. 6. 7. Press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. Hide the touch screen keyboard Your BlackBerry® smartphone shows the touch screen keyboard when you tap a text field, and hides the keyboard when you tap the hide bar just above the keyboard. You can hide the keyboard manually to display more content on the screen. Tap the hide bar just above the keyboard.
Typing User Guide Type text using SureType technology To perform this task, you must be using your BlackBerry® smartphone in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. • To select an item from the list that appears when you type and continue typing the same word, click the item.
Typing User Guide Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard.
User Guide Typing • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry® smartphone in portrait view.
Typing User Guide • To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. • To delete a word from the custom dictionary, highlight the word. Press the key > Delete. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries.
Typing User Guide Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save.
User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. key > Check Spelling. 1. Press the 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. key > Cancel Spell Check.
User Guide Keyboard Keyboard How to: Keyboard Change the keyboard layout 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Keyboard Layout field. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Keyboard Change the default currency symbol 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Currency Key field. Press the key > Save. Set the cursor speed 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Key Rate field. Press the key > Save. Turn on key tones 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon.
User Guide Keyboard Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key.
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® smartphone in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Language Delete a language You can delete languages that you don't use to increase the amount of storage space available. 1. On the home screen, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you don't select are deleted from your BlackBerry® smartphone.
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 211 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3.
User Guide Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen.
User Guide Screen display Add a message that appears when your smartphone is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your smartphone is locked. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Touchscreen Sensitivity.
Screen display User Guide 3. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™. Change themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.
User Guide Screen display Related information Set options for backlighting, 208 A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry® smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased.
User Guide GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3.
Compass User Guide Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map. To return to the Compass application, press the key > Close.
User Guide Compass Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • • • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in a vehicle or insert your smartphone in a holster.
Maps User Guide Maps How to: Maps Pan a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the 3. On the screen, swipe in any direction. key > Pan Mode. Zoom in to or out from a map 1. On the Home screen, click the Maps icon. key > Zoom Mode. 2. If your smartphone is in pan mode, press the 3. Do one of the following: • To zoom in, on the screen, slide your fingers together. • To zoom to a point on a map, press the key > Zoom to Point.
Maps User Guide 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. 3. In the Find a store, café, etc. field, type the point of interest information. 4. Press the key. key > View All on Map. 5.
User Guide Maps Delete a location from your list of favorites 1. 2. 3. 4. 5. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Remove as Favorite. Click Yes. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3.
Maps User Guide Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Copy Location. To paste the location, press the key > Paste. Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. > Clear Map. 2.
User Guide Maps 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. 2. 3. 4. On a map, press the key > Options. Click Global Map Options. Change the System of Measurement field. Press the key > Save.
User Guide Feature availability, 18 222 Maps
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
Applications User Guide Keep an application running in the background and switch to another application • • • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. To return to the Home screen if you are not on a call, press the key. key until the application switcher appears.
User Guide Applications Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes.
User Guide Applications Error messages: Smartphone Error 101 This message appears when there is an application error. Try the following actions: • • Reset your BlackBerry® smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data. Error 102 This message appears when there is an application error. Try the following actions: • • Reset your smartphone.
User Guide Applications This message appears when there is an application error. Try the following actions: • • Reset your smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 505 This message appears when there is an error during a BlackBerry Device Software update. Try the following actions: • • Reload your BlackBerry Device Software.
User Guide Applications Error 529 This message appears when there is a system error. Try the following actions: • • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 545 This message appears when there is an application error. Try the following actions: • • • Reset your smartphone.
User Guide Applications Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features • To resolve a technical issue • Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the am
BlackBerry Device Software User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit www.blackberry.com/update. 2. Click Check for Updates. 3. Connect your BlackBerry smartphone to your computer. 4.
User Guide BlackBerry Device Software Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates.
User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space.
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
User Guide Manage Connections Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide Manage Connections Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. • To connect to CDMA networks only, set the Network Technology field to 3G. • To connect to either a GSM® or CDMA network, set the Network Technology field to Global.
User Guide Manage Connections I can't connect to a GSM or UMTS network, 240 Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3.
Manage Connections User Guide 4. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone.
User Guide Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • • • • • If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
User Guide Manage Connections This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • • • Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on. If you're roaming, verify that you can access data services while you roam.
User Guide Manage Connections I can't connect to a Wi-Fi network, 248 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area.
User Guide Manage Connections • To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN.
Manage Connections User Guide Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. Press the key > Options.
Manage Connections User Guide These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
Manage Connections User Guide Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator.
Manage Connections User Guide Permission Description Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.
Manage Connections User Guide Indicator Description Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 50 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. Try the following actions: • • • • • • • • • • 248 Verify that you turned on the connection to the Wi-Fi network.
User Guide Manage Connections Related information Turn on or turn off a network connection, 235 Connect to a Wi-Fi network, 242 Connect to a Wi-Fi network manually, 243 Turn on or turn off a network connection, 235 249
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Bluetooth technology User Guide • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
User Guide Bluetooth technology I lose my connection with a Bluetooth enabled car kit, 257 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes.
Bluetooth technology User Guide 4. Press the key > Device Properties. 5. In the Device Name field, change the name for the Bluetooth enabled device. 6. Press the key > Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device. 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections.
Bluetooth technology User Guide Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile.
Bluetooth technology User Guide 5. Press the key > Save. To allow your BlackBerry® smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Set the Allow outgoing calls field to Never or If Unlocked.
User Guide Bluetooth technology Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. 2. 3. 4. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections.
User Guide • • Bluetooth technology If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
User Guide • • • Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
User Guide 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. 2. 3. 4. 260 On the Home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Highlight a dock profile. Press the key > Delete.
Power and battery User Guide Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon.
Power and battery User Guide You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using.
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Storage space and media cards Related information Restore smartphone data from your media card, 264 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3.
User Guide Storage space and media cards CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3.
Storage space and media cards User Guide 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox. Tips: Storage space and media cards Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone.
User Guide Storage space and media cards Related information Copy, move, rename, or delete a file, 123 Receive only the first section of long email messages, 84 Change the size of pictures that you take, 141 View the amount of available storage space on your smartphone, 264 Set how long your smartphone stores messages, 73 Stop storing messages sent from your computer on your smartphone, 83 Stop storing messages sent from your smartphone on your computer, 84 Change how long your smartphone stores calendar
Search User Guide Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice.
Search User Guide Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
Search User Guide Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search for messages in. Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for.
Search User Guide 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1.
SIM card User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. 2. 3. 4. In the contact list, press the key > New. Press the Type the contact information. Press the key > Save. key > SIM Phone Book. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported.
SIM card User Guide Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.
User Guide 3. 4. 5. 6. SIM card Highlight a phone number. key > Edit SIM Phone Number. Press the Type a display name for the phone number. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
User Guide Security Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
Security User Guide I forget my smartphone password, 35 Delete smartphone data, third-party applications, or media card files, 277 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
User Guide Security 2. Click Security > Password. 3. Change the Number of Password Attempts field. 4. Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
User Guide Set a limit for password attempts in the Password Keeper 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. Change the Password Attempts field. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. key > Clear Clipboard.
Security User Guide 4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it. You can set encryption to include or exclude your contacts.
User Guide Security • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox.
User Guide Security 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
User Guide Security View the icon for the memory cleaning application on the Home screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Place Memory Cleaner Shortcut on Homescreen check box. Press the key > Save. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject.
Security User Guide Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1.
Security User Guide Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain.
Security User Guide View one type of certificate in the certificate list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key. Click one of the following menu items: • Show Personal Certificates • Show Others' Certificates • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry® smartphone, press the key > Show All Certificates.
Security User Guide Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Security User Guide • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4.
Security User Guide Add an email address to a certificate 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Associate Addresses. Press the key > Add Address. Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard. 7. Press the key > Save.
Security User Guide 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Security User Guide 2. Find and highlight a certificate or PGP® key. key > Import Certificate or Import PGP Key. 3. Press the To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import a certificate or PGP key from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP. 3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.
Security User Guide Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key.
Security User Guide Check the revocation status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Trust or Distrust.
User Guide 2. 3. 4. 5. 6. Security Click Security > PGP. Highlight a PGP® key. Press the key > Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > PGP Keys. Press the key > Fetch PGP Keys. Press the key > Options. Change the Prompt for Label field to No. key > Save.
Security User Guide 4. Press the key > Edit. 5. Change the connection information for the certificate server. 6. Press the key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers and DSML-enabled servers Option Description Friendly Name Type a display name for the server.
User Guide Security Key store About the key store The key store on your BlackBerry® smartphone might store the following items: • Personal certificates (certificate and private key pairs) • Certificates that you download using the BlackBerry® Desktop Software • Certificates that you download from an LDAP-enabled server or DSML-enabled server • Certificates that you download from a certification authority profile • Certificates that you import from your smartphone or a media card • Certificates that you ad
Security User Guide 4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Select the Add Certificate Email to Contacts check box. Press the key > Save.
User Guide Security Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs checkbox. Press the key > Save. Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service can't verify.
User Guide Security Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Enter your smart card password. Select the checkbox beside a certificate. Click OK. Enter your key store password. Click OK. Lock your smartphone when you remove your smart card from your smart card reader 1. 2. 3. 4. 5.
Security User Guide Turn off notification for smart card connections 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Smart Card. Clear the LED Session Indicator checkbox. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox. Switch smart password filters In a blank password field, press the key. The indicator for the new smart password filter appears beside the password field.
User Guide Security 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Smart Card. Select the PIN Caching checkbox. Press the key > Save.
Security User Guide 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For more information, contact your administrator. 1. 2. 3. 4. 5.
User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management.
Security User Guide 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading. When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Application Management.
Security User Guide Permission Description Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it.
Security User Guide Permission Description Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
User Guide Security I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software.
User Guide Service books and diagnostic reports • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 308 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient.
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
Synchronization User Guide 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 71 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide 2. 3. 4. 5. Synchronization Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the On Conflicts field. Press the key > Save.
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Synchronization Related information About synchronization conflicts, 79 Synchronize organizer data over the wireless network, 169 313
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save.
Accessibility options User Guide Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
Accessibility options User Guide About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.
Accessibility options User Guide Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide Accessibility options Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. key on the keyboard. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1.
User Guide Calculator Calculator Use the calculator If you are using your BlackBerry® smartphone in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately.
User Guide Glossary DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.
User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
User Guide Glossary A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
User Guide Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 324 Glossary
User Guide Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
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Legal notice User Guide Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: • • Redistributions of source code must reta
Legal notice User Guide This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
