Version: 7.
Published: 2012-09-18 SWD-20120918140010717
Contents Quick Help ................................................................................................................................................... 8 Getting started: Your smartphone ................................................................................................................. 8 Popular topics ............................................................................................................................................ 27 Popular tips .....................
How to: Voice commands ........................................................................................................................... 82 Troubleshooting: Voice commands ............................................................................................................. 84 Messages ................................................................................................................................................... 86 How to: Messages application ............................
Troubleshooting: Clock ............................................................................................................................. 206 Tasks and memos .................................................................................................................................... 207 Create a task or memo .............................................................................................................................. 207 Send a task or memo .................................
How to: BlackBerry ID .............................................................................................................................. 238 BlackBerry Device Software ...................................................................................................................... 240 How to: BlackBerry Device Software ......................................................................................................... 240 Troubleshooting: BlackBerry Device Software ....................
Security ................................................................................................................................................... 294 How to: Security ....................................................................................................................................... 294 Troubleshooting: Security ......................................................................................................................... 324 Service books and diagnostic reports .....
User Guide Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
User Guide Quick Help Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
User Guide Insert the media card The media card is optional. If a media card is included, it might already be inserted. Insert the battery New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
User Guide Quick Help Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling. FM Radio You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.
User Guide Quick Help Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon. Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds.
User Guide Quick Help About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide Quick Help Keys on the front of your BlackBerry smartphone Escape • • Return to the previous screen. Close the menu. Send • • Make a call. Answer a call. End/Power • • • End a call. Return to the home screen. Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock your keyboard. Keys on the right side of your smartphone Volume/Mute • • • • Right convenience key • • Press the top and bottom keys to change the volume.
User Guide Quick Help Keyboard Shift Capitalize letters. Alt Type the alternate character on a key. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
User Guide Quick Help Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available.
User Guide Quick Help Instant messaging Instant Messaging folder BBM Some applications might appear in this folder including applications that you download.
User Guide Quick Help Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Documents To Go Files Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded.
User Guide Quick Help Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Games Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
User Guide Quick Help Wi-Fi technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry.
User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
User Guide Quick Help Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the 3. key > Add to Home Screen. • To change the name of the shortcut, type a new name.
User Guide Quick Help Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
User Guide Quick Help Change what happens when you type on the Home screen Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. 2. On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
User Guide Quick Help applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider.
User Guide Quick Help • www.discoverblackberry.com: Find software, applications, and accessories for your smartphone. • Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3.
User Guide Quick Help 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
User Guide Quick Help About using your smartphone as a tethered modem Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet. To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software.
User Guide 4. Quick Help • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. Press the key > Save.
User Guide Quick Help Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon.
User Guide Quick Help • • Identify an indicator. Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. key > Mark Prior Highlight a date field. Press the Read. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to.
User Guide Quick Help Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key.
User Guide Quick Help Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.
User Guide Quick Help Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.
User Guide Quick Help Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.
User Guide Quick Help Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAPS lock Press the key and the Right CAPS lock, press the Left or Right key.
User Guide Quick Help Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.
User Guide Quick Help Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone. Common troubleshooting I can't make or receive calls Try the following actions: • • • Verify that your BlackBerry smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services.
User Guide Quick Help I'm not receiving messages Try the following actions: • • • • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again.
User Guide Quick Help Related information Generate an encryption key, 302 Change or delete a contact, 192 Turn on or turn off data service or set roaming options, 246 Options for email filters, 97 Resend a message, 93 Wireless coverage indicators, 248 Turn on, turn off, or check the status of a network connection, 244 Resend a message, 93 I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered.
User Guide Quick Help To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 227 Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually.
User Guide • Quick Help Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.
User Guide Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen.
User Guide Tips and shortcuts Change what happens when you type on the Home screen, 25 Assign an application to a convenience key, 221 Keep an application running in the background and switch to another application, 232 Tips: Extending battery life Close apps when you're finished with them. In an app, press the Turn on battery saving mode. On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode.
User Guide Tips and shortcuts Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically content. refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
User Guide Tips and shortcuts Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.
User Guide Tips and shortcuts Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using. Press and hold the key until the application switcher appears. Click an application icon. Press the Close or Exit. key > Check how much free application storage you have.
User Guide Receive only the first section of long email messages, and choose whether to download more. Tips and shortcuts On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide Tips and shortcuts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files.
User Guide Identify an indicator. Tips and shortcuts • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
User Guide Tips and shortcuts Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
User Guide Tips and shortcuts View call logs Press the key and P. View all your messages Press the key. Move up a screen Press the key and the Move down a screen Press the Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Move around your message inbox key. key.
User Guide Tips and shortcuts In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might n
User Guide Tips and shortcuts Type a number in a text field Press and hold the Type a number in a number field Press a number key. You don't need to press the key. Turn on NUM lock Press the key and press the number key. key and the Left NUM lock, press the Left or Right key. To turn off key. Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down.
User Guide Tips and shortcuts Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone.
User Guide Tips and shortcuts On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V.
User Guide Tips and shortcuts Search for an item on your BlackBerry Start typing on the home screen. smartphone Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.
User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application.
User Guide Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. key. Your phone number appears at the top • To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
User Guide Phone To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 29 I can't make or receive calls, 39 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current.
User Guide Phone Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur.
User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
User Guide Phone • If your keyboard is locked, press the key on the top of your smartphone. Press the emergency number. Press the key. key. Type the Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.
User Guide Phone 2. Press the 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Options > In-call Settings. key > Save. Speed dial Set up speed dial for a contact 1. From the home screen, press the 2. Press the 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. key. key > View > Speed Dial List.
User Guide Phone 2. Press the 3. Select or clear the Enabled checkbox. 4. Press the key > Options > Call Waiting. key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
User Guide Press the Phone key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
User Guide Phone To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1.
User Guide Phone Related information I can't make or receive calls, 39 Set options for dialing extensions 1. From the home screen, press the key. 2. Press the 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. key > Options > Smart Dialing. 5. In the Extension Length field, set the default length for extensions. 6. Press the key > Save.
User Guide Phone Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the 2. Type a phone number or highlight a contact. 3. Press the 4. During the new call, press the 5. To join another contact to the call, repeat steps 1 to 4. key > Add Participant.
User Guide Phone Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash.
User Guide • 3. Phone To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete. Add, change, or delete call log notes 1. From the home screen, press the 2. Highlight a call log. 3. Press the 4. Highlight a call log. 5. Press the key. key > View > History. key. • To add notes, click Add Notes. • To change notes, click Edit Notes. • To delete notes, click Edit Notes.
User Guide Phone If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
User Guide 2. 3. Press the Phone key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. Press the key > Save.
User Guide 3. Phone • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. • To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. Press the key > Save.
User Guide Phone From the home screen, press the 2. Press the 3. Change the TTY field. 4. Press the key. key > Options > TTY. key > Save. A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 76 Phone options, 74 Voice mail Set up your voice mail Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system.
User Guide 4. Press the Phone key > Save. Related information I can't check my voice mail, 80 Check your voice mail, 78 Check your voice mail Depending on your theme, you might be able to check your voice mail from the home screen. Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages. 1. From the home screen, press the 2. Press the 3. Enter your voice mail access number and password as prompted. key. key > Call Voice Mail.
User Guide Phone If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.
User Guide Phone Switch the active phone number, 74 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail.
User Guide 4. Press the Phone key > Edit SIM Phone Number. 5. Type your phone number. 6. Click OK. I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 81 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.
User Guide Voice commands Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide Voice commands 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. Change the Voice Dialing field. 4. Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 85 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list.
User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
User Guide Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon.
User Guide Messages • To search for messages using the criteria from your last advanced search, press the Advanced. Press the key > Last. key > Search by > Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 291 Message search criteria, 290 Hide filed and sent messages from the Messages application 1. On the home screen, click the Messages icon. 2. Press the 3.
User Guide 2. 3. Press the Messages key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. Press the key > Save. Hide the new or unread message indicator 1. On the home screen, click the Messages icon. 2. Press the 3. key > Options > Message Display and Actions.
User Guide Messages Set how long your smartphone stores messages 1. On the home screen, click the Messages icon. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Options > Message Display and Actions. key > Save. Related information Some messages no longer appear on my smartphone, 123 Open a new message automatically when you remove your smartphone from your holster 1. On the home screen, click the Messages icon. 2.
User Guide Press the Messages key > Save. Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
User Guide Press the 3. Messages key > Options > Email Account Management. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Compose Email. key > Send.
User Guide Messages On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the • To save a draft email, press the key > Save. key > Compose Email > Save Draft. Related information View saved messages, 93 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
User Guide Messages 2. Change the Importance field. 3. Press the key > Save. Viewing and replying to email View saved messages 1. On the home screen, click the Messages icon. 2. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All.
User Guide Messages • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • key > Send. key > Change Address. Click a new contact. To resend the message without changing it, click Resend. Related information I can't send messages, 40 Change options for HTML email 1. On the home screen, click the Messages icon. 2. Press the 3. In the HTML Email section, do any of the following: 4.
User Guide Messages • To mark all messages that are prior to a specific date as read, highlight a date field. Press the Read. key > Mark Prior Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key.
User Guide Messages 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > File. 4. Highlight a folder. 5. Press the key > File. View filed messages 1. On the home screen, click the Messages icon. 2. Press the 3. Click a folder. key > View Folder. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer.
User Guide Messages Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
User Guide Messages Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Filter by > Sender or Subject. key > Save. Turn on an email filter 1. On the home screen, click the Messages icon. 2. Press the 3.
User Guide Messages In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Messages 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 94 Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature.
User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
User Guide Messages Create or delete a Google Mail label 1. On the home screen, click the Messages icon. 2. Press the • key > Labels. To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1.
User Guide Messages 2. Highlight a Google Mail message or conversation. 3. Press the 4. If necessary, click Yes. key > Report Spam. Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the 2. Click an attachment type. 3. Click a file. key > Attach. Related information I can't attach a file to a text message, 127 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
User Guide Messages Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.
User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. In the Channels section, highlight a cell broadcast channel. 4. Press the key.
User Guide Messages Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the 3. Click the appropriate public warning system. 4. To choose which types of public warning messages you will receive, select or clear the checkbox beside one or more of the alert types listed. key > Options.
User Guide 5. Press the Messages key > Send. Related information Personal distribution lists, 197 I can't send messages, 40 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All.
User Guide Messages Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the • If you are downloading a file from a webpage, press the 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. key. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the > Cancel Download.
User Guide Messages 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 131 View a hidden file or folder, 132 Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages.
User Guide Messages Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve.
User Guide Messages Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. In the General section, if the Enable checkbox isn't selected, select it. 4. In the Block Incoming Messages section, select one or more message types. 5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox. 6. Press the key > Save. Add a contact to your allowed sender list 1.
User Guide Messages S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
User Guide Press the Messages key > Options. 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save. Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and PIN messages. 1. When composing a message, press the 2. Highlight a certificate or PGP key. 3.
User Guide 3. Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 121 Attachment indicators in S/MIME and PGP protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments.
User Guide Press the Messages key > Encryption Details. S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
User Guide Messages Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain. key.
User Guide Messages You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
User Guide Messages Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save.
User Guide Messages 3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send. 4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3.
User Guide Messages IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
User Guide Messages Generate an encryption key, 302 Change or delete a contact, 192 Turn on or turn off data service or set roaming options, 246 Options for email filters, 97 Resend a message, 93 Wireless coverage indicators, 248 Turn on, turn off, or check the status of a network connection, 244 Resend a message, 93 I'm not receiving messages Try the following actions: • • • Verify that your BlackBerry smartphone is connected to the wireless network.
User Guide Messages The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
User Guide Messages A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If part of a Google Mail conversation doesn't appear, press the • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide Messages HTML email messages don't appear correctly Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try viewing your message in plain text. Press the • Verify that the email that you received isn't encrypted. Try downloading external pictures. Press the key > Get Images. key > Get Plain Text.
User Guide • • Messages Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 244 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported.
User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
User Guide Files and attachments Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.
User Guide Files and attachments About files and attachments, 109 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send.
User Guide 5. Click a folder. 6. Press the Files and attachments key > Paste. Related information Send a file, 110 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Files and attachments 3. Find and highlight the file or folder you want to hide. 4. Press the 5. Select the Hidden checkbox. 6. Click OK. key > Properties. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 132 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the key > Explore.
User Guide Files and attachments In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. • To view a list of worksheets, click Table of Contents. • To move to a specific worksheet, click Table of Contents.
User Guide Files and attachments • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide.
User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If part of a Google Mail conversation doesn't appear, press the • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide Media Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the • To pause a media file, click the • To stop a media file, click the icon. icon. icon.
User Guide Media Related information Mute a call, 63 Improve sound quality for media files, 137 Amplify the volume using the audio boost feature, 137 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options.
User Guide • Media To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Media 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.
User Guide Media About transferring and synchronizing files, 139 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send.
User Guide Media File extensions Video file formats Audio file formats ASF • • • WMA Windows Media Video 9 VC-1 WMV • Windows Media Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC — • • FLAC Ogg Vorbis — • • • AAC-LC AAC+ eAAC+ — AMR-NB — • • QCELP EVRC — • • • PCM G711 U/A GSM 610 — Wave Synthesizer OGG AAC AMR QCP WAV MID For information about media file extensions and media file for
User Guide • • • • Media GIF PNG TIF WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported audio and video file formats and extensions, 140 Music Related information Transfer files to and from your smartphone, 28 Shuffle or repeat songs 1. On the home screen, click the Media icon > Music icon. 2.
User Guide Media Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 5. • To change the location of the song in the playlist, press the Press the key > Complete Move. • To delete the song from the playlist, press the Press the key > Move.
User Guide Media 3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the 5. Press the icon. key > Set Video Thumbnail. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the 3.
User Guide Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Media icon > Video Camera icon. 2. To start recording, click the 3. To pause recording, click the icon. icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.
User Guide Press the Media key > Options. 3. Change the Video Format field. 4. Press the key > Save. Related information View properties for a file, 110 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the 3. Select the Image Stabilization checkbox. 4. Press the key > Options.
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key.
User Guide 2. Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3.
User Guide Media Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization check box. 4. Press the key > Save.
User Guide Press the Media key > Options. 3. Change the Store Pictures field. 4. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, 28 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
User Guide • Media To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the • key. To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate. Related information I receive an error message after I rotate a picture, 157 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .
User Guide Media Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the 3. If necessary, change the location that the folder is created in. 4. Type a name for the folder. 5. Click OK. key > Add Folder.
User Guide Media On the home screen, click the Media icon > FM Radio icon. • To turn on the radio, click the icon. • To turn off the radio, click the icon. Related information I'm experiencing poor FM radio reception, 156 Change the radio station On the home screen, click the Media icon > FM Radio icon. • To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the trackpad.
User Guide 4. Press the Media key. • To play the radio station, click Tune to Station. • To edit the name of the radio station, click Edit Station. • To delete the radio station, click Remove Station. Sort favorite radio stations 1. On the home screen, click the Media icon > FM Radio icon. 2. Click the Favorites icon at the bottom of the screen. 3. Press the key. • To sort the radio stations by radio frequency, click Sort by Frequency.
User Guide Media If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.
User Guide Media The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
User Guide • Media Try moving to a different location, away from large metal objects. I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile.
User Guide Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2.
User Guide Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
User Guide Ring tones, sounds, and alerts Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red Indicates that you have received a new message.
User Guide 4. Press the Ring tones, sounds, and alerts key > Save. Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.
User Guide Browser Browser How to: Browser Browser at a glance 163
User Guide Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop. Zoom in to or out from a webpage On a webpage, press the key > Zoom. • To zoom in, on the trackpad, slide your finger up.
User Guide Browser 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save. Related information Shortcuts: Browser, 56 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key > Find or Find on Page. key on the keyboard.
User Guide Browser On a webpage, press the 2. key. Click Home. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > Zoom. key > End Zoom. • To return the picture to its original size, press the key.
User Guide Browser • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Copy Image Link. key > Paste. Send a web address, link, or picture 1. On the home screen, click the Browser icon.
User Guide 4. Browser Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the • key. Click Save. To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the 3.
User Guide • Browser To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the keyboard. • key on the To delete a bookmark folder, click Delete Folder. Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, do one of the following: 4. key > Options.
User Guide Browser Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add. • To add a search engine from a website that doesn't provide a link, press the key.
User Guide Browser Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, below Prompt Before, do one of the following: • key > Options. To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox.
User Guide Press the Browser key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript checkbox. 4. Press the key > Save.
User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation.
User Guide Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. In the Proxy TLS section, highlight the Trusted Servers field. 4. Press the 5.
User Guide Browser Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service.
User Guide Browser Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the 2. Click Subscribe to RSS Feed. 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe. 5. Click OK. key. Tips: Browser Turn on browser shortcuts 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Options. key > Save.
User Guide Browser On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V.
User Guide Browser Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • • Close a tab that you don't need. Close other applications that don't need to be open.
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the home screen, click the Calendar icon. 2. Press the 3. Click a view. key > View. Go to a specific date in the calendar 1.
User Guide Calendar Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. On the home screen, click the Calendar icon. 2. Press the 3. Type the alarm information. 4.
User Guide Calendar Related information Turn off your smartphone, 277 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the 2. Click Accept, Tentative, or Decline. 3.
User Guide • Calendar If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), key > Show Legend. press the Change the list of participants for a meeting Before you begin: To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact. 2.
User Guide Calendar • To email the meeting organizer, click Email Organizer. • To emaill all meeting participants, including the organizer, click Email All Attendees. Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the 3. key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
User Guide Calendar Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3.
User Guide Calendar Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save.
User Guide Calendar Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save.
User Guide Calendar Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM Lotus Notes, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting.
User Guide Calendar correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions: • • If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section.
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, key > Save. click New Contact. Type the contact information. Press the • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information.
User Guide • Contacts To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color.
User Guide Contacts • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete. Change or delete a SIM card contact 1. On the home screen, click the Contacts icon. 2. Press the 3. Highlight a contact. key > SIM Phone Book. • To change a SIM card contact, press the > Save. • To delete a SIM card contact, press the • To delete all SIM card contacts, press the key > Edit. Change the contact information.
User Guide Contacts When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Attach > Contact. key > Continue. Related information I can't attach a file to a text message, 127 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6.
User Guide Contacts Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.
User Guide Contacts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Contacts If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
User Guide Contacts • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or key > Save Group. Delete Member. Press the • To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
User Guide Contacts 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save.
User Guide Contacts Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.
User Guide Contacts My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK.
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3.
User Guide Clock Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Options. key > Save.
User Guide Clock Use the stopwatch 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Click the start/stop icon. key > Stopwatch. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Timer. 3.
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the • • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the details, such as the due date and recurrence. 2. key > New Task.
User Guide Tasks and memos Change the status of a task 1. On the home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the • key. To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the Save. Hide completed tasks 1. On the home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1.
User Guide Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5.
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type.
User Guide Typing Highlight, cut, copy, or paste text 1. 2. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. Press the key. 3. Click Cut or Copy. 4. Place the cursor where you want to insert the cut or copied text. 5. Press the key > Paste. Type a symbol Press the key. Type the letter that appears below the symbol.
User Guide Typing Change options for typing input methods 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3.
User Guide Typing 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use. 1.
User Guide Typing Stop adding items automatically to the custom dictionary 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Typing checkbox. 5. Clear the Names checkbox. 6. Change the Email field to Off. 7. Press the key > Save. Word substitution Depending on the display language that you use, this feature might not be supported.
User Guide 5. Typing In the With field, do one of the following: • Type replacement text. • To insert a macro (for example, the current date or time), press the 6. key > Insert Macro. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case. • To capitalize the entry according to the context, change the Using field to SmartCase. 7. In the Language field, change the language. 8. Press the key > Save.
User Guide Typing Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save.
User Guide Typing Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.
User Guide Keyboard Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field. 4.
User Guide Keyboard Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select the Key Tone checkbox. 4. Press the key > Save. Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save.
User Guide Keyboard Assign an application to a convenience key, 221 223
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
User Guide Language Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software . 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3.
User Guide Language Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed.
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 231 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: 4.
User Guide 4. Screen display Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 230 Screen display, 227 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
User Guide Screen display Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
User Guide Screen display Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your smartphone is connected to the wireless network, the LED flashes green.
User Guide 4. Screen display Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 231 Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key.
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
User Guide Applications About multitasking, 232 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the application switcher appears.
User Guide Applications Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3.
User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
User Guide Error message and cause Applications Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone. Error 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
User Guide Applications Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
User Guide BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1. 2. Do one of the following: • From a computer, visit www.blackberry.com/blackberryid.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
User Guide • 2. BlackBerry Device Software To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
User Guide BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: • • • • • Verify that your BlackBerry smartphone is connected to a wireless network.
User Guide BlackBerry Device Software My smartphone responds slowly or freezes Try the following actions: • • • • Close unused applications. Free some of your application storage. Update your BlackBerry Device Software. Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1.
User Guide Manage Connections On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. • To check the status of a network connection, click Service Status.
User Guide Manage Connections Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. 5. Press the key > Close.
User Guide Manage Connections wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.
User Guide Press the Manage Connections key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the 6. Click the new location. 7. Press the key > Move. key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the home screen, click the Manage Connections icon. 2.
User Guide Indicator Manage Connections Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You're connected to a mobile network and you can access features such as email messaging and Internet browsing.
User Guide • • • • • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. Verify that you turned on the connection to the wireless network. Verify that you're connected to your wireless service provider's network.
User Guide Manage Connections How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Manage Connections When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3.
User Guide Manage Connections Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key. • To change options for the saved network, click Edit. Change the options. Click Save.
User Guide Manage Connections Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.
User Guide Manage Connections Option Description WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type.
User Guide Manage Connections Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator.
User Guide Manage Connections 3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Options. 5. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. Press the key > Save.
User Guide Indicator Manage Connections Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You're connected to a mobile network and you can access features such as email messaging and Internet browsing.
User Guide Manage Connections Try the following actions: • • • • • • • • • • Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Verify that the time on your smartphone is synchronized with the network time.
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
User Guide 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following: Bluetooth technology • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
User Guide Bluetooth technology During a call, press the key > Activate . Related information Turn on or turn off Bluetooth technology, 260 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled car kit. 4. Press the key > Transfer Contacts.
User Guide Bluetooth technology Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.
User Guide Bluetooth technology Option Description A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone. Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files.
User Guide 5. Press the Bluetooth technology key > Save. Related information Bluetooth profiles, 263 Set which contacts are available to share with a Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options.
User Guide Bluetooth technology Restrict outgoing calls 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the key > Options. key > Save. Change the pairing name for your BlackBerry smartphone 1.
User Guide Bluetooth technology Set the message types that your Bluetooth enabled car kit notifies you of Before you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Bluetooth technology Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • • • • • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
User Guide Bluetooth technology I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
User Guide Bluetooth technology I can't share contacts with a paired Bluetooth enabled device Try the following: • • Verify that Bluetooth technology is turned on. Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. • • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile.
User Guide Media server Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can play the files on the connected devices.
User Guide Media server 1. On the home screen, click the Media icon. 2. Press the 3. Click Access Control. 4. Highlight a connection. 5. Do one of the following: • key > Media Server. To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device that's not currently active, press the key > Delete Selected Device.
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
User Guide Smart accessories Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Click a dock profile. 4. Change the dock settings. 5.
User Guide Power and battery Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
User Guide Slide the SIM card into the slot. Insert the media card The media card is optional. If a media card is included, it might already be inserted.
User Guide Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3. In the Weekday or Weekend section, select the Enabled checkbox. 4.
User Guide Power and battery Reset your smartphone Remove and reinsert the battery. Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. About battery saving mode Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery saving mode monitors the battery strength.
User Guide Power and battery Turn on or turn off Application Resource Monitor The Application Resource Monitor app monitors apps running in the background and reports on any that are abusing system resources and causing issues, such as sluggish performance or lower than expected battery life. You can have Application Resource Monitor alert you of any apps that are abusing system resources or automatically shut down those apps. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Storage space and media cards Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card The media card is optional. If a media card is included, it might already be inserted.
User Guide Storage space and media cards Insert the battery Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox.
User Guide Storage space and media cards Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key > Disconnect. Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
User Guide Storage space and media cards Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair.
User Guide Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
User Guide Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, 48 View the amount of storage space used by media files 1. On the home screen, click the Media icon. 2. Press the key > Memory Use.
User Guide Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: • • • • • Verify that you have deleted old email messages or text messages, especially messages with attachments.
User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. 2. On the home screen, click the icon. Type your search terms. key twice.
User Guide Search Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search. 3. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox.
User Guide Search Do more with your message search results, 291 Message search criteria, 290 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add.
User Guide 2. Type the text. 3. Press the Search key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon.
User Guide Search Related information Turn on, turn off, or check the status of a network connection, 244 293
User Guide Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your smartphone. If you forget your password, it can't be recovered.
User Guide Security you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Security Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the keyboard, press the • To unlock the keyboard, press the key on the top of your smartphone. key again. • To lock your smartphone with a password, on the home screen or in a folder, click the • icon.
User Guide Security Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts. 1.
User Guide Security • To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. • To allow the use of location services, like GPS, select the Location services checkbox. • To allow Internet access, select the Browser checkbox.
User Guide Press the 5. Security key > Save. Enter your four-digit PIN. Click OK. Related information I forgot the PIN for Parental Controls, 326 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
User Guide Security Copy a password 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3.
User Guide Security Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
User Guide Security Related information About file encryption, 285 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save.
User Guide Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the 4. Type your SIM card PIN code.
User Guide Security Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Enable checkbox. 4. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3.
User Guide Security Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
User Guide Security Certificate and PGP key basics Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server If you are enrolled with the PGP Universal Server, you can't download PGP keys manually. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Specify the search criteria. 5. Press the 6. Click a certificate. 7.
User Guide Security 3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the View PGP Key. key > View Certificate or • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the Trust PGP Key. key > Trust Certificate or Import certificates or PGP keys from a media card 1. On the home screen or in a folder, click the Options icon. 2.
User Guide 4. Security Click one of the following menu items: • Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates. View the certificate chain for a certificate 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3.
User Guide Security Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority.
User Guide Security Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the 5.
User Guide Security Certificate and PGP key options Change the display name for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the 5. Type a display name for the certificate or PGP key. 6. Click OK. key > Change Label. Turn off prompts that appear when you add a certificate or PGP key to the key store 1.
User Guide • Security Click a contact. • Click Use Once. Type an email address. Press the 8. Press the key on the keyboard. key > Save. Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate. 1.
User Guide Security Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the 5. Change the connection information for the certificate server. 6. Press the key > Edit. key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server.
User Guide Security 3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server.
User Guide Security Change when your smartphone deletes the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password.
User Guide Security 3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save.
User Guide Security If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3.
User Guide Security About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field.
User Guide • • Security You must have set a smartphone password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone. 1.
User Guide Security VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might have more than one VPN profile on your smartphone.
User Guide Security Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.
User Guide 5. Press the Security key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
User Guide Press the Security key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
User Guide Security Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether third-party applications can access files that you store on your smartphone.
User Guide Security Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Security I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data.
User Guide Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test.
User Guide • Service books and diagnostic reports To restore a service book, click Undelete. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide • Service books and diagnostic reports If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide 4. Synchronization Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5.
User Guide Synchronization 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • • • Verify that your BlackBerry smartphone is connected to the wireless network.
User Guide Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. key > Media Options. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save.
User Guide 3. Press the Accessibility options key > Save. BlackBerry Screen Reader About the BlackBerry Screen Reader The BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a BlackBerry smartphone, allowing anyone to access and operate the smartphone without the use of sight. For more information about downloading and installing BlackBerry Screen Reader, visit www.blackberry.com/ screenreader.
User Guide Accessibility options Information settings Verbosity Select the amount of information read back on a screen. Selecting High provides more information, while selecting Low provides less information. You might want to select the High setting when learning to use the smartphone and move to the Low setting as you become familiar with the smartphone. Keyboard Echo Select the amount of information read back when typing in a text field.
User Guide Accessibility options • When Command Mode is on, you can use the shortcut features that comes with the BlackBerry Screen Reader. Adjusting the display of home screen icons You can change the number of icons displayed on the home screen, so that between 1 to 4 columns are shown. While learning to use the smartphone, some users find the 1 Column setting easiest to use. Set the number of icons that appear on the home screen 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Accessibility options Control the information read back Read your current screen Press the right convenience key and the * key. Read the incoming call screen when a call comes in Press the right convenience key. Read the current date and time Press the right convenience key and the 3 key. Read the number of missed calls and unread messages Press the right convenience key and the 6 key. Change the amount of punctuation symbols read back Press the right convenience key and the 7 key.
User Guide Accessibility options Change the application options Mute or take off of mute the BlackBerry Screen Reader during calls or when it interferes with conversation. Press the right convenience key and the 0 key. Go to the BlackBerry Screen Reader configuration screen Press the right convenience key and the # key. Increase or decrease the BlackBerry Screen Reader volume Press the right convenience key and then the Volume Up or Volume Down key on your smartphone.
User Guide Accessibility options From the home screen, press the 2. 3. Press the key. key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. Press the key > Save.
User Guide Accessibility options From the home screen, press the 2. Press the 3. Change the TTY field. 4. Press the key. key > Options > TTY. key > Save. A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 76 Phone options, 74 Voice dialing Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command.
User Guide Accessibility options Voice command Description "Check signal strength" Say this voice command to check your wireless coverage level. "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application.
User Guide Accessibility options Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: 4. • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the 4. key. • To convert the number from imperial to metric, click To Metric.
User Guide Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital certificate.
User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority. tap A tap is a user interaction with a touch screen, using one finger to quickly touch the screen.
User Guide Legal notice Legal notice ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc.
User Guide Legal notice EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE
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User Guide Legal notice IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9220 smartphone model number: REX41GW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.
