Setup guide

70 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
How can I see messages from other labels/folders?
By default, when you activate a device, user will only see messages from your Inbox and Sent
Items. If you want to see new messages from other folders/labels, users can redirect other
folders to the BlackBerry device as well.
To redirect a folder:
1. In the BlackBerry email application, go to Options -> Email settings.
2. Click the Menu button.
3. Select Folder Redirection. You will see a view of the folders in your mailbox.
4. Select the folders you wish to redirect to the BlackBerry device.
5. Save changes.
Within about 15 minutes, the folders you select will be synchronized with your BlackBerry
device. Note that your Inbox will contain unread messages from all folders you redirect, not
just your Inbox.
The BlackBerry Inbox includes multiple copies of the same message.
The BlackBerry Inbox displays new messages in any folder, as well as messages in your
Inbox folder. Because the connector makes a copy of the message in each folder where the
message has a label in Google Apps, you may see multiple copies of messages if a message
has multiple labels.
If you do not wish to see multiple copies of a message, change your labels rules in Google
Apps, or change your folder redirection settings in BlackBerry.
You can enable “Hide Filed Messages” to change your Inbox display. With this setting on,
messages in other folders will disappear from the Inbox after the message is read.
Changes in Google Apps don’t appear on the BlackBerry device, or vice versa
The connector does not synchronize all data immediately. Email messages normally send
within about a minute. Other types of data can take longer to synchronize. Check the
BlackBerry device after an hour to see if data has synchronized.
Also, for each application (Email, Calendar and Contacts), be sure that wireless
synchronization is enabled.
Mail Flow
If mail is not flowing the device, check for the following possible problems.
Many of these issues reference log files. For more information on log files, see “Log Files” on
page 73.