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Troubleshooting 69
7. Double-click BlackBerryServer.
8. Look for user account in question within the list under heading Display Name with a
PR_SERVICE_NAME of: “
GSync_Delegate
”
WARNING: Never delete the primary MAPI profile entry with a PR_SERVICE_NAME of:
“
GSync
”
9. Right-click the specific user entry and select Delete Service.
10. Close all MFC MAPI Windows
After you have removed the entry, add the user again as usual, using the BlackBerry Manager
application.
The device will not activate and previous suggestions don’t help.
Common Enterprise activation issues can be found in article KB13852 in the BlackBerry
Technical Solution Center.
There are many models of BlackBerry devices and different versions of the OS running on the
device. If you run into an issue with a specific device or user account that you can not resolve,
try activation with another device or against another user to see if the issue is specific to the
device or to an individual user.
Also, you can try resetting factory defaults, or upgrading the device OS:
For more information on how to reset the device to factory defaults, see article KB17215 in the
BlackBerry Technical Solution Center.
For more information on how to upgrade the device OS, see article KB03621 in the BlackBerry
Technical Solution Center.
Devices
If your users report problems with using their BlackBerry device with the Google Apps
Connector, check the following list of common problems and solutions.
Changes to the calendar on the BlackBerry don’t affect Google Apps, or the user cannot
accept invitations on the BlackBerry device for Google Apps.
This is a limitation of the connector. Currently, the connector cannot update Google Apps with
changes to the calendar from the BlackBerry device. To make calendar changes or accept
invitations, connect to Google Apps through the web interface.
Some contacts or calendar events are missing on a user’s device after activation.
If some contacts or calendar events from Google Apps are not successfully loaded into the
BlackBerry, a problem may have occurred with device activation. Try reactivating the device.