Manualshelf

Setup guide

ManualsBrandsBlackberry ManualsComputer equipmentPROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
61626364656667686970
66 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
If you are using antivirus software, configure your software to exclude scanning the PST cache
files by excluding
*.PST
or the cache directory. For information on how to do this, see your
antivirus documentation.
Launch Outlook and wait for the Global Address List to synchronize
If you are having installation problems, sometimes loading Microsoft Outlook on the server
that is running the connector will synchronize the Global Address List and fix the problem.
1. Launch Microsoft Outlook and select the BlackBerryManager profile. If the profile doesn’t
exist, go back to “Verify Installation” on page 56 for information on how to set up the
profile.
2. Wait for the GAL to sync.
3. Exit Outlook.
4. Launch Microsoft Outlook again and select the BlackBerryServer profile. If the profile
doesn’t exist, see “Verify Installation” on page 56 for information on how to set up the
profile.
5. Wait for the GAL to sync again.
6. Exit Outlook.
Activation
If you have problems with activating users, check the following list of common problems.
You can find information on common Enterprise Activation Issues in article KB13852 in the
BlackBerry Technical Solution Center.
Make sure the user has been removed off of existing BlackBerry Enterprise Infrastructure
A e-mail account can only be support on one BlackBerry Enterprise Server at a time. If a user
is configured on more than one server, activation will always fail. Remove the user from all
existing BlackBerry Enterprise Servers and try again.
Verify the Google Apps Connector is syncing the user mailbox cache.
Review the Google Apps Connector cache and verify the user's PST cache file is over 265KB
in size. The PST cache file starts at 265KB, and if the file is not larger, then the cache file is
not updating.
If the PST cache file is not growing then the Google Apps Connector is unable to communicate
successfully to Google. You can review the trace logs in the BlackBerryAgent directory for
more details.