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ManualsBrandsBlackberry ManualsComputer equipmentPROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
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Troubleshooting 65
2009-06-17T15:37:16:0920 8dc E:Install MSI34!RegisterServiceW @ 240 > Failed
with 0x8007007e, last successful line = 230.
Remove Conflicting Libraries
Another very common source of problems are library conflicts.
Check for any of the following files. If any file on this list exists, remove the file or disable the
file by renaming the file with the extension “.
bak
” at the end. If you already have a backup, you
can just delete the file.
Remove or rename the following files (for 32-bit Windows):
• C:\Windows\System32\MAPISVC.INF
• C:\Windows\System32\MSPST32.DLL
• C:\Program Files\ExchangeMapi\MSPST32.DLL
• C:\Program Files\Research In Motion\BlackBerry Enterprise
Server\CalHelper.exe
Alternately, remove or rename the following files (for 64-bit Windows):
• C:\Windows\SysWOW64\MAPISVC.INF
• C:\Windows\SysWOW64\MSPST32.DLL
• C:\Program Files (x86)\ExchangeMapi\MSPST32.DLL
•
C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise
Server\CalHelper.exe
Note: If you installed BlackBerry Enterprise Server in another location, look for CalHelper.exe
there instead.
Check component order
Because the connector uses several system libraries that often have conflicting versions, be
sure you install the components in the order specified in “Installation” on page 29. If the
components may have been installed in any other order, this can cause DLL conflicts.
If you installed the components in a different order than the steps described in the Installation
chapter, you will see DLL conflicts. If this happens, the safest course of action is to reimage
the server and being a clean installation in the correct order.
Confirm that you are using a clean installation with no other programs or services running
The connector uses several system libraries that often have conflicting versions, so be sure
you run the Google Apps Connector for BlackBerry Enterprise Server on a separate server
that is not used for other programs or services. Check to be sure you started with a clean
installation and no other programs or services are running.
Two very common programs that may be running on your server are Windows Search and
antivirus software.
When you install Microsoft Outlook, the installation wizard prompts you to install Windows
Search. Do not install this program, and if it is installed, uninstall it.