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ManualsBrandsBlackberry ManualsComputer equipmentPROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
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64 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
3. Open the BlackBerryServer profile.
4. Browse through user account details to troubleshoot what is happening.
Note: The MFCMAPI utility is a third-party utility designed for troubleshooting. Information
about MFCMAPI is included for your information in this book. For further information, support,
issues, or questions about MFCMAPI, see the MFCMAPI product page at http://
mfcmapi.codeplex.com/.
Installation
If you have just installed the connector and you are seeing problems, try the following common
troubleshooting steps:
AppsConnector.MSI fails during installation
The MSI installation will fail if the software prerequisites have not been meet. Typically you
should receive and error dialog explaining the reason for the installation failure.
If the software prerequisites have been met, check the installation log files. See for more
information.
MSI fails to install due to Exchange System Manager MAPI DLLs
The Google Apps Connector can not run on a server that has Exchange System Manager
installed.
1. Remove Exchange System Manager from the system via Control Panel Add/Remove
Programs.
2. Remove Outlook 2007 via Control Panel Add/Remove Programs.
3. Copy
C:\Windows\system32\mapistub.dll
into
C:\Windows\system32\mapi32.dll
and
overwrite the file if it is exists.
If you are using a 64-bit system, copy
C:\Windows\SysWOW64\mapistub.dll
into
C:\Windows\SysWOW64\mapi32.dll
instead.
4. Reinstall Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
5. Verify the correct MAPI DLLs are now on the system:
• Mapi32.dll 1.0.2536.0 (~113kb in size)
• Mapistub.dll 1.0.2536.0 (~113kb in size)
6. Re-install Outlook 2007 SP2 or higher
Example Error Log for this problem:
2009-06-17T15:37:16:0920 8dc E:Generic MSI34!GetMAPISVCPath @ 299 > Failed
with 0x8007007e, last successful line = 296.
2009-06-17T15:37:16:0920 8dc E:Install MSI34!SetProfileParameters @ 182 >
Failed with 0x8007007e, last successful line = 177.