Setup guide

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Chapter 7
Troubleshooting Chapter 7
About Troubleshooting
This chapter details common problems and troubleshooting methods for Google Apps
Connector for BlackBerry Enterprise Servers.
If your users are experiencing a problem with their BlackBerry connection to Google Apps, use
this chapter to help with troubleshooting. In most cases, there is a solution that will resolve
most problems. For more complex issues, this chapter includes tools for troubleshooting,
information to collect, and how to contact support for further help.
Using MFCMAPI to Troubleshoot
MFCMAPI is a third-party MAPI client utility, designed to assist administrators in
troubleshooting Microsoft Exchange and Outlook issues. You can use the MFCMAPI utility to
investigate issues with Google Apps Connector for BlackBerry Enterprise Server without
stopping the Controller service.
You can find more information about the MFCMAPI utility in the Microsoft Support Knowledge
Base:
http://support.microsoft.com/kb/291794
To install MFCMAPI on your Google Apps Connector server, download the MFCMAPI utility
from CodePlex:
http://mfcmapi.codeplex.com/
To investigate issues using the MFCMAPI utility:
1. Connect to your Google Apps Connector server with a remote desktop console session
with the command line flag:
•
mstsc /console (for Windows XP SP2)
•
mstsc /admin (for XP SP3/Vista/Windows 7)
2. Launch MFCMAPI.