Setup guide

4 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
Change IT Policy................................................................................................. 53
Verify Installation................................................................................................. 56
Chapter 6: Users ............................................................................................... 59
Scale of Users..................................................................................................... 59
Labels/Folders..................................................................................................... 59
Create BlackBerry Enterprise Server Users........................................................ 59
Configure BlackBerry Devices ............................................................................ 60
Chapter 7: Troubleshooting ............................................................................. 63
About Troubleshooting ........................................................................................ 63
Using MFCMAPI to Troubleshoot ....................................................................... 63
Installation ........................................................................................................... 64
Activation............................................................................................................. 66
Devices ............................................................................................................... 69
Mail Flow ............................................................................................................. 70
Multiple Agents.................................................................................................... 72
Backup Profiles ................................................................................................... 72
Log Files.............................................................................................................. 73
Log File Errors..................................................................................................... 75
Log Events You Can Ignore ................................................................................ 78
Appendix A: Custom GAL Files ....................................................................... 83
About GAL Files .................................................................................................. 83
XML GAL File Format ......................................................................................... 83
Sample GAL File ................................................................................................. 85