Installation guide

Could not create a user account in the BlackBerry Administration Service
Possible cause
The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration
Database server, but the BlackBerry Configuration Database server uses a dynamic port.
Possible solution
Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry® Enterprise Server or BlackBerry Enterprise Server components, on the taskbar,
click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
2. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box.
3. Click OK.
4. In the Windows® Services, restart the services for the BlackBerry Administration Service.
The BlackBerry Administration Service pool name is the same as the FQDN
of the host computer
Possible cause
A DNS record was not created before a BlackBerry® Administration Service instance was installed.
Possible solution
1. Create the DNS record for the BlackBerry Administration Service instance.
2. On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs >
BlackBerry Enterprise Server > BlackBerry Server Configuration.
3. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry
Administration Service pool.
4. In the Windows® Services, restart the services for the BlackBerry Administration Service.
Upgrade Guide
Could not create a user account in the BlackBerry Administration Service
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