Installation guide

To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.

Restore a BlackBerry Configuration Database

If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy if you determine

that the upgrade process did not complete successfully.

1. In the Windows® Services, stop the BlackBerry® Enterprise Server services.

2. On the server that hosts the BlackBerry Configuration Database, open a command prompt window.

3. Change to <extractedfolder>\Tools.

4. Type BlackBerryDBRestore.exe.

5. Type the same parameters that you used when you backed up the BlackBerry Configuration Database.

6. Press ENTER.

Users experience unexpected behavior with message lists and calendars on

BlackBerry devices

Possible cause

If the MAPI and CDO client version 6.5.8022 was installed without uninstalling previous versions of the MAPI and CDO client

(including the associated .DLL files), users might experience unexpected behavior with message lists and calendars on

BlackBerry® devices.

Possible solution

For more information about Microsoft® Exchange Server MAPI Client and CDO version 1.2.1, visit www.microsoft.com.

1. In the Windows® Services, stop the services for the BlackBerry® Enterprise Server and any processes that use the MAPI and

CDO client.

2. Remove the MAPI and CDO client version 6.5.8022.

3. Verify that the following files are not present in C:\Windows\System32 or any other directory in the environment path:

• CDO.DLL

• EMSABP32.DLL

• EMSMDB32.DLL

• EMSUI32.DLL

• EMSUIX32.DLL

• GAPI32.DLL

• MAPISP32.EXE

• MSPST32.DLL

• WMSUI32.DLL

Upgrade Guide

Restore a BlackBerry Configuration Database