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Installation guide

ManualsBrandsBlackberry ManualsComputer equipmentPROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
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1. Download the trial edition of Microsoft® Office Communicator 2005 from www.microsoft.com/downloads.
2. Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry® Collaboration Service.
3. Connect to Microsoft® Office Live Communications Server 2005 using Microsoft Office Communicator 2005.
4. If a connection does not open, verify that you installed or imported the certificates that are required for authentication.
The setup application did not prompt you to change or confirm the MAPI
profile
Possible solution
Create and change the MAPI profile manually.
1. On the BlackBerry® Enterprise Server installation media, open the Tools folder.
2. Double-click the Fixmapisvc.exe file.
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
4. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
5. Type the Microsoft® Exchange server name.
6. Click the Windows® account that is associated with the MAPI profile.
7. Click OK.
The BlackBerry Monitoring Service cannot monitor events
Possible cause
The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed.
Possible solution
To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service
on the computer after you install a BlackBerry Enterprise Server.
1. Verify that the computer has access to the Windows® installation media.
2. On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on the taskbar,
click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components.
3. Double-click Management and Monitoring Tools.
4. Select the Simple Network Management Protocol check box.
5. Click OK.
6. When the installation wizard prompts you, install the files from the Windows installation media.
7. Complete the installation wizard.
Upgrade Guide
The setup application did not prompt you to change or confirm the MAPI profile
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