Installation guide

You encounter errors when you try to upgrade the BlackBerry Configuration

Database

Possible solution

1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the log

files that you specified in the setup application.

2. Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24 hour clock

format, that you upgraded the BlackBerry® Configuration Database.

3. Check the log file for error messages.

You cannot resolve errors that occur when you move users

Possible solution

1. Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process.

2. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.

3. Activate users’ BlackBerry devices over the wireless network.

A third-party tool did not install and the BlackBerry Enterprise Server setup

application closed

Possible solution

1. On the BlackBerry® Enterprise Server installation media, open the Tools folder.

2. Double-click the setup application file for the tool that you want to install.

3. Complete the instructions on the screen.

4. Restart the BlackBerry Enterprise Server setup application.

The BlackBerry Collaboration Service does not connect to Microsoft Office

Live Communications Server 2005

Possible solution

If the instant messaging in your organization's environment supports Windows® Messenger with TLS, you must configure

authentication.

Upgrade Guide

You encounter errors when you try to upgrade the BlackBerry Configuration Database