Installation guide

3. Right-click the Windows account that the BlackBerry Enterprise Server uses to run. Click Properties.
4. Map the Windows account to the BlackBerry Configuration Database.
5. Change the Database role membership to rim_db_bes_server.
6. Remove all other database role memberships.
7. Apply your changes.
Configuring a computer for monitoring
Configure the SNMP service for monitoring
You can configure the SNMP service on the computer that hosts the BlackBerry® Enterprise Server so that the BlackBerry
Monitoring Service can monitor BlackBerry Enterprise Server activity.
Before you begin: Verify that the SNMP service is installed and running.
1. On a computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, in the Windows®
Services, right-click SNMP Service. Click Properties.
2. On the General tab, change the startup type to Automatic.
3. On the Traps tab, in the Community name field, type the community name for the SNMP service. The field is case-sensitive.
4. In the Trap Destinations section, add the IP address of the computer that hosts the BlackBerry Monitoring Service.
5. On the Security tab, in the Accepted community names section, add the community name that you typed in step 3. The
SNMP community name is read-only.
6. Select the Accept SNMP packets from any host or Accept SNMP packets from these hosts option, depending on your
organization's environment.
7. If you selected Accept SNMP packets from these hosts, type the IP address of the computer that hosts the BlackBerry
Monitoring Service.
8. Click Apply.
9. In the Services list, right-click SNMP Service. Click Restart.
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server
Before you begin: Verify that the computer that hosts the BlackBerry® Enterprise Server has access to the computer that hosts
the BlackBerry Monitoring Service.
1. In a browser, type https://<server_name>:8443/webconsole/app, where <server_name> is the FQDN of the computer
that hosts the BlackBerry Monitoring Service.
2. Log in as an administrator that has permissions to access the BlackBerry Monitoring Service.
3. On the Configuration menu, expand Servers.
Upgrade Guide
Configuring a computer for monitoring
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