Installation guide
Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions................................... 54
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers................................... 55
Assigning an IT policy to a group.................................................................................................................................................. 55
Remove an IT policy from a user account............................................................................................................................ 55
Restrict database permissions for the BlackBerry Attachment Service................................................................................... 56
Configuring minimum Microsoft SQL Server permissions for the Windows account............................................................. 57
Configure minimum Microsoft SQL Server permissions for the Windows account........................................................ 57
Configuring a computer for monitoring....................................................................................................................................... 58
Configure the SNMP service for monitoring....................................................................................................................... 58
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server............................................ 58
11 Troubleshooting the BlackBerry Enterprise Server upgrade process.................................................................................. 60
Failed to write License Key to the Database................................................................................................................................ 60
Previous version detected but no database available................................................................................................................ 60
You encounter errors when you try to upgrade the BlackBerry Configuration Database...................................................... 61
You cannot resolve errors that occur when you move users...................................................................................................... 61
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed........................................ 61
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005............. 61
The setup application did not prompt you to change or confirm the MAPI profile................................................................ 62
The BlackBerry Monitoring Service cannot monitor events....................................................................................................... 62
Restore a BlackBerry Configuration Database............................................................................................................................ 63
Users experience unexpected behavior with message lists and calendars on BlackBerry devices...................................... 63
Various BlackBerry Enterprise Server components do not start............................................................................................... 64
Could not create a user account in the BlackBerry Administration Service............................................................................ 65
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer................................... 65
12 Glossary......................................................................................................................................................................................... 66
13 Provide feedback......................................................................................................................................................................... 68
14 Legal notice.................................................................................................................................................................................. 69