Installation guide

8. Click Save all.
9. Restart the BlackBerry Enterprise Server by performing the following actions:
a. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component
view > BlackBerry Enterprise Server.
b. Click the BlackBerry Enterprise Server instance that you upgraded.
Click Restart instance.
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers
During the upgrade process for a BlackBerry® Attachment Service instance, the setup application does not turn on the new
attachment distillers automatically. If you want the BlackBerry Attachment Service to process new attachments, you must turn
on the attachment distillers for these file formats. The following supported file formats were added to versions later than BlackBerry
Enterprise Server version 4.1 SP3: .amr*, .wmf, .wma, .pptx, .docx, .xlsx, .odt and .ott files.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology
> BlackBerry Domain > Component view > Attachment > Server.
2. Click the instance that you upgraded.
3. Click Edit instance.
4. In the Distiller section, in the Allowed column, turn on the attachment distillers that you want the BlackBerry Attachment
Service to support.
5. If required, in the Distiller section, in the Attachment size (KB) column, change the file size, in KB, for the new attachments.
6. Click Save.
Assigning an IT policy to a group
After you complete the upgrade process, you can assign an IT policy to a group. When you assign an IT policy to a group, the
BlackBerry® Enterprise Server can assign the IT policy to each user account in the group. However, if an IT policy is already
assigned to a user account in a group, the BlackBerry Enterprise Server sends the IT policy that is assigned to the user account
to the BlackBerry device. To use the IT policy that is assigned to the group, you must remove the IT policy that is assigned to the
user account.
Remove an IT policy from a user account
Before you begin: Assign an IT policy to a group that includes the user account.
1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for the user account.
4. Click the user account.
Upgrade Guide
Assigning an IT policy to a group
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