Installation guide

Postupgrade tasks

Best practice: Running the BlackBerry Enterprise Server

Best practice Description

Do not change the startup type for the

BlackBerry® Enterprise Server services.

When you install or upgrade the BlackBerry Enterprise Server, the setup application

configures the startup type for the BlackBerry Enterprise Server services to

automatic or manual. For example, the setup application configures the startup type

for the BlackBerry MailStore Service, BlackBerry Policy Service, and BlackBerry

Synchronization Service to manual.

To avoid errors in the BlackBerry Enterprise Server, do not change the startup type

for the BlackBerry Enterprise Server services.

Do not change the account information

for BlackBerry Enterprise Server

services.

When you install or upgrade the BlackBerry Enterprise Server, the setup application

configures the account information for the BlackBerry Enterprise Server services.

Do not change the account information for the BlackBerry Enterprise Server unless

the BlackBerry Enterprise Server documentation specifies that you can.

Run the BlackBerry Configuration Panel

as an administrator.

Consider the following guidelines if you are running the BlackBerry Configuration

Panel on Windows Server® 2008:

• Log in to the computer with a user account that is in the Administrator group

on the Windows Server.

• Right-click the BlackBerry Configuration Panel icon and click Run as

administrator.

Configure support for Unicode languages

You can make sure that the messaging application can display the Unicode messages that the BlackBerry® device sends by

configuring the BlackBerry® Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified

Chinese).

1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.

2. Type regedit.

3. Click OK.

4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.

Upgrade Guide

Postupgrade tasks